
Experienced legal professional with a strong background in housing disrepair claims, both pre and post-issue. Proficient in managing Legal Aid and CFA cases, ensuring compliance with CPR and housing protocols. Skilled in drafting letters of claim and particulars, instructing surveyors and experts, and negotiating settlements. Adept at tenant liaison, particularly with vulnerable clients, and assessing limitation and evidence. Expertise in using case management systems such as Proclaim, Leap, and CCMS. Committed to delivering efficient case management through exceptional time management and Outlook proficiency.