Joanna Chaplin
Summary
Friendly Shop Assistant skilled in delivering exceptional customer service and maintaining well-organised store. Known for creating positive shopping experiences and boosting sales through attentive assistance and product knowledge. Always eager to help, ensuring customers leave satisfied and store operations run smoothly.
Overview
1
1
year of professional experience
Work history
Shop assistant
Premier
GALASHIELS, Selkirkshire
02.2025 - Current
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Built rapport with frequent shoppers to foster loyal customer base.
- Upheld company policies whilst dealing with returns and exchanges.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Greeted every customer warmly, promoting friendly atmosphere.
- Conducted price checks at request of customers for clear communication on cost.
- Improved product visibility with strategic shelf arrangements.
- Managed stock levels on shop floor for continuous product availability.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Handled cash register efficiently, ensuring accurate transactions.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Promoted sales and special promotions to increase store revenue.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Assisted customers in finding desired items to enhance their shopping experience.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed opening and closing duties in line with established schedule.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Delivered personalised customer service with a smile to promote return custom.
Education
GCSEs -
Galashiels accademy
Galashiels 08-1999
Skills
- Proactive attitude
- Shop floor maintenance
- Positivity and enthusiasm
- Cleaning
- Customer Service
- Quick learner
Timeline
Shop assistant
Premier
02.2025 - Current
GCSEs -
Galashiels accademy