Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Diane White

Selby,North Yorkshire

Summary

Dedicated retail professional with extensive experience in customer service, cash handling, and stock management. Demonstrates proficiency in British retail law, effective multitasking, and maintaining high presentation standards. Known for a proactive attitude, strong initiative, and superb time management skills. Adept at handling money transactions, operating digital cash registers, and ensuring health and safety compliance. Committed to providing excellent customer service while upholding hygiene standards and loss prevention techniques. Career goal: to leverage extensive retail expertise to contribute to a dynamic team in a reputable retail environment.

Overview

42
42
years of professional experience

Work history

Shop assistant

Home Bargains
Selby
08.2018 - Current
  • Handled cash register efficiently, ensuring accurate transactions.
  • Assisted in inventory counts, maintaining accurate records.
  • Upheld company policies whilst dealing with returns and exchanges.
  • Facilitated smooth checkouts with efficient bagging and wrapping practices.
  • Built rapport with frequent shoppers to foster loyal customer base.
  • Collaborated effectively with team members during busy periods.
  • Improved product visibility with strategic shelf arrangements.
  • Conducted price checks at request of customers for clear communication on cost.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Handled queries regarding products, providing detailed information as necessary.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Guided customers to locate products or alternative items.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Completed opening and closing duties in line with established schedule.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Delivered personalised customer service with a smile to promote return custom.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Received and processed product returns.
  • Displayed promotional material on storefronts to attract shoppers.
  • Tagged products quickly and accurately with price tags and stickers.
  • Organised displays to promote inventory and encourage customer purchases.

Cleaner

Selby Council ( Access centre)
Selby, North Yorkshire
04.2007 - 08.2018
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Secured premises at end of shift, ensuring safety of all areas.

Night cleaner

Bulloughs cleaning services
Selby, North Yorkshire
10.2003 - 07.2006
  • Ensured cleanliness by thoroughly cleaning all areas of the establishment.
  • Disposed waste materials properly to maintain a tidy environment.
  • Restocked supplies such as toilet paper and hand soap regularly ensuring availability at all times.
  • Cleaned and dried windows, mirrors and glass surfaces.

relief cleaner

Selby Council
Selby, north yorkshire
09.2001 - 09.2004
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.

Morning cleaner

Bingo hall
Selby, North Yorkshire
08.2002 - 09.2003
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.

Till supervisor

Tesco
Selby, North Yorkshire
08.1983 - 09.1990
  • Prevented losses by promptly reporting any suspicious behaviour or potential theft incidents.
  • Managed cash flow for a balanced till at the end of each shift.
  • Coordinated breaks amongst till staff to maintain continuous service coverage during peak hours.
  • Dealt with returns and exchanges, ensuring swift resolution of customer issues.
  • Enhanced customer satisfaction by swiftly processing transactions and providing accurate change.
  • Maintained a clean, orderly till area by regularly tidying and sanitising work spaces.
  • Enforced company policies consistently to uphold store reputation and integrity.
  • Collaborated with team members to achieve collective sales targets.
  • Trained new staff members to ensure efficient, error-free operations.

Education

City Guilds certificate - Hotel and hospitality

StoneBow College
York
/1982 - /1983

Specialist school

Northfield School
Acomb york
/1975 - /1982

Skills

  • Grocery product familiarity
  • Effective multitasking
  • Patience under pressure
  • British retail law knowledge
  • Cash handling proficiency
  • Product display setup
  • Money transactions
  • Digital cash registers
  • Proactive attitude
  • Point of sale operation
  • Shop floor maintenance
  • Presentation standards
  • Flexible
  • Cash handling
  • Customer Service
  • Product knowledge
  • Refund and exchange processing
  • Stock management
  • Conflict Resolution
  • Loss prevention
  • Cashing up
  • Superb time management
  • Outgoing and enthusiastic
  • Credit card processing
  • Effective communication
  • Team player mentality
  • Barcode scanning
  • Dusting techniques
  • Bin emptying
  • Restroom upkeep
  • Strong initiative
  • Hygiene standards awareness
  • Surface sterilization
  • Floor cleaning
  • Health and Safety Compliance
  • Housekeeping
  • Dependability
  • Hoovering
  • Punctuality
  • Discount application
  • Shoplifting recognising techniques
  • Fraud detection
  • Hygiene standards upkeep
  • Table waiting
  • Complaint handling
  • Reliable and punctual
  • COVID compliance
  • Customer check-out

Languages

English
Beginner

Timeline

Shop assistant

Home Bargains
08.2018 - Current

Cleaner

Selby Council ( Access centre)
04.2007 - 08.2018

Night cleaner

Bulloughs cleaning services
10.2003 - 07.2006

Morning cleaner

Bingo hall
08.2002 - 09.2003

relief cleaner

Selby Council
09.2001 - 09.2004

Till supervisor

Tesco
08.1983 - 09.1990

City Guilds certificate - Hotel and hospitality

StoneBow College
/1982 - /1983

Specialist school

Northfield School
/1975 - /1982

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Diane White