jiayuan Tong
London
Summary
Experienced in customised sales techniques and retail software use, with a strong background in customer relationship management. Proficient in barcode scanning, ensuring efficient inventory control. Dedicated to enhancing customer satisfaction and driving sales growth through innovative strategies.
Overview
7
7
years of professional experience
Work History
Educator
lululemon
Beijing, Beijing
04.2022 - 05.2023
- Advised customers on product selection based on their needs.
- Provided product knowledge to customers for informed purchases.
- Operated till systems correctly, ensuring accurate transactions.
- Collaborated with team members for efficient store operations.
Brand representative
Hollister Co.
Beijing, Beijing
05.2018 - 08.2020
- Established rapport with customers through attentive listening and communication.
- Facilitated smooth checkout process, reducing wait times for customers.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Maintained tidy sales floor to enhance shopping experience.
Barista
Starbucks Coffee
Beijing, Beijing
05.2016 - 01.2018
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Delivered exceptional service to customers for their enjoyment and comfort.
Education
Bachelor of Science - Animal Sciences
Beijing University of Agriculture
Beijing,ChinaSkills
- Customised sales techniques
- Retail software use
- Stock management
- Customer relationship management
- Barcode scanning
Languages
Chinese (Mandarin)
Native
English
Upper intermediate (B2)
Affiliations
- Cycling
- Music
Timeline
Educator
lululemon
04.2022 - 05.2023
Brand representative
Hollister Co.
05.2018 - 08.2020
Barista
Starbucks Coffee
05.2016 - 01.2018
Bachelor of Science - Animal Sciences
Beijing University of Agriculture
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