JIAN ZHENG
Welling,Bexley
Summary
Friendly Cashier with knack for creating positive customer experiences. Excel at handling transactions swiftly and accurately, always ensuring customer satisfaction. Regularly praised for maintaining clean, organised workspaces, contributing to smooth operations and increased customer loyalty.
Overview
18
18
years of professional experience
Work history
Volunteer shop assistant
Cancer Research UK
london, uk
11.2015 - Current
- Assisted customers in selecting products and provided exceptional service to enhance their shopping experience.
- Organised merchandise on shelves to ensure optimal presentation and accessibility for customers.
- Managed cash register operations accurately and efficiently to facilitate smooth transactions.
- Collaborated with team members to maintain a clean and welcoming shop environment for all visitors.
- Restocked shelves timely to guarantee availability of merchandise at all times.
- Helped in inventory management and stock taking procedures for accurate record keeping.
Tour operator
K Traveling ltd
london, uk
06.2021 - 10.2025
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Monitored market trends to develop tours suited to customer demand.
Tour operator
INTENNEL LTD
london, uk
10.2017 - 10.2019
- Coordinated travel arrangements for diverse client groups, ensuring seamless experiences.
- Developed tailored itineraries based on client preferences and interests, enhancing customer satisfaction.
- Resolved client issues promptly during tours, maintaining high standards of service and support.
- Trained junior staff on operational procedures, fostering a collaborative team environment.
- Assisted clients throughout their journey, delivering top-notch customer service.
- Tailored individualised travel packages to meet specific customer needs-enhancing satisfaction levels.
Tour guide
YG Holiday ltd
london, uk
02.2011 - 10.2017
- Guided diverse groups through historical sites, sharing engaging narratives and local insights.
- Developed and led themed tours, adapting content to cater to audience interests and preferences.
- Assisted in coordinating logistics for excursions, ensuring smooth transitions between activities and locations.
- Fostered positive relationships with clients by providing exceptional customer service and addressing inquiries.
- Trained new staff on tour protocols, customer interaction techniques, and operational procedures.
- Conducted walking tours, ensuring physical safety of all participants.
- Shared unique stories about tour locations and shared unique stories.
Marketing Assistant
FASINO INTERNATIONAL (HONG KONG) LIMITED
London, uk
11.2007 - 02.2010
- Assisted in developing marketing campaigns to enhance brand visibility and engagement.
- Coordinated social media content schedules to ensure timely and relevant posts across platforms.
- Conducted market research to identify trends and inform strategic marketing decisions.
- Supported the organisation of promotional events to increase customer interaction and brand awareness.
Education
Diploma of Higher Education - business management
University of Greenwich
London, England 09/2004 - 06/2008
Skills
- Personal organisation
- Customised sales techniques
- Brand understanding
- Face-to-face selling
- Customised package designing
- Itinerary planning
- Time efficiency
- Tour planning expertise
- Emergency response readiness
- Basic computer literacy
- Cash handling proficiency
- Knowledge of retail laws
- Charity shop regulations knowledge
Timeline
Tour operator
K Traveling ltd
06.2021 - 10.2025
Tour operator
INTENNEL LTD
10.2017 - 10.2019
Volunteer shop assistant
Cancer Research UK
11.2015 - Current
Tour guide
YG Holiday ltd
02.2011 - 10.2017
Marketing Assistant
FASINO INTERNATIONAL (HONG KONG) LIMITED
11.2007 - 02.2010
Diploma of Higher Education - business management
University of Greenwich
09/2004 - 06/2008