Jewel Vailankanni Fernandes

Since my current organisation does not have a HR department in the UK, my current job role is working as an HR administrator for the office. The below are a few of my key responsibilities:

• HR & Administrative Support: Manage end-to-end HR administration in the absence of a dedicated UK HR department, covering recruitment, employee relations, payroll queries, and exit procedures.
• Recruitment & Onboarding: Lead full-cycle recruitment including job postings, candidate screening, interview coordination, and hiring decisions. Deliver induction training and onboarding for new joiners.
• Health & Safety: Lead annual THSP audits, risk assessments, and inspections. Develop and deliver H&S training presentations, coordinate training sessions, and maintain the LMS system.
• Employee Management: Maintain and update employee records on ADP, manage attendance reporting to the US head office, handle payroll queries, grievances, and benefits administration.
• Facilities & Office Management: Oversee workplace security, facilities maintenance, annual audits, and repairs. Coordinate meeting rooms, expenses, and general office administration.
• Training & Development: Deliver training on company policies, HR procedures, and employee benefits. Organise and facilitate assessment centres and group/individual interviews.
• Events & Client Services: Plan and coordinate employee and client events, including trade shows, catering, and venue arrangements. Handle basic client service issues and maintain client information.

• PA to Director – Diary & email management, call handling, appointment booking, and message-taking.
• Recruitment – Candidate sourcing, screening, interview scheduling, and document collection.
• Administration – Compiling and maintaining records, documentation, and hiring procedures.
• Finance & Payments – Preparing banking reports, processing supplier payments, and sending remittances.
• HR Support – Submitting employee timesheets and onboarding/training new joiners.
• Multi-Department Management – Overseeing PA/Admin, Trainee Management Accounting, and Purchase/Procurement functions.

• Delivered high-quality customer service via phone and email in a fast-paced hospitality environment.
• Resolved customer complaints and objections calmly, providing prompt and appropriate solutions.
• Maintained accurate booking records, amendments, and cancellations with strong attention to detail.
• Communicated empathetically with guests affected by travel disruptions or urgent circumstances.
• Liaised across multiple departments and groups, demonstrating confident verbal communication.

• Managed recruitment pipelines while balancing commercial demands, demonstrating the ability to prioritise conflicting customer needs.
• Maintained accurate and detailed records, ensuring methodical data entry and attention to detail.
• Explained recruitment requirements and processes clearly to candidates from varied backgrounds.
• Remained calm and professional in a target-driven and pressured environment, dealing confidently with objections and challenges.

• Delivered high-quality, public-facing customer service via telephone and email in a fast-moving hospitality environment.
• Managed difficult customer situations, complaints, and objections calmly, identifying prompt and appropriate solutions.
• Maintained accurate booking records, amendments, and cancellations, ensuring data integrity and attention to detail.
• Communicated empathetically with guests experiencing distress due to travel disruptions or urgent circumstances.
• Regularly liaised with groups and multiple departments, demonstrating strong verbal communication and confidence in addressing others.
• Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
• Maintained calm under pressure whilst simultaneously handling multiple tasks.

• Drove full-cycle recruitment — sourcing, screening, interviewing, and placing top talent across departments.
• Managed employee relations, payroll, benefits, and grievance resolution efficiently.
• Organised employee engagement activities and maintained a positive workplace culture.
• Executed multi-channel recruitment strategies across job boards, social media, and executive search.
• Conducted competency-based interviews and delivered sharp candidate shortlists to management.
• Streamlined onboarding and hiring documentation ensuring full compliance.
• Owned end-to-end performance appraisal cycles and managed smooth employee exit processes.
• Resolved biometric attendance issues and introduced accurate attendance tracking methods.
• Mastered payroll software within two weeks and independently executed monthly payroll.
• Upskilled department managers on the company attendance system.
• Bridged communication between internal teams, candidates, and third-party service providers.
• Tracked attendance, payroll, and appraisals while proactively flagging operational risks.
• Designed and implemented HR frameworks for recruitment, payroll, appraisals, and exits.

• Developing strategies for retention and employee satisfaction at all levels of the company.
• Organizing Employee related welfare programs.
• Preparing letters; appointment, confirmation, probation extension, FTC contract, experience letters.
• Conducting the entire Exit/clearance formalities.
• Maintaining the attendance software.
• Collaborated with internal HR teams and external stakeholders to support employee lifecycle processes, ensuring effective communication and accurate record-keeping.
• Developed and refined administrative processes for onboarding, exit formalities and employee welfare, improving consistency and reducing administrative errors.

• Developing an understanding of the client’s requirements and matching it with the best profile.
• Sourcing the Candidates through job portals like monster, indeed, linked In, etc. advertisements through social media.
• Shortlisting effective candidates and scheduling them with clients through telephone, video calls, personal interviews.
• Ensuring feedback is collected from the clients and worked on.
• Training of the new recruits in the company
• Communicated effectively with clients and candidates both orally and in writing, presenting shortlists and conveying recruitment requirements clearly and professionally.
• Applied strong analytical and problem-solving skills to interpret client briefs, assess candidate suitability and draw logical conclusions to match the best profiles to client requirements.