Michelle Alvarez
ENG
Summary
Highly skilled professional with extensive expertise in communication, organisational skills, and technical proficiency. Demonstrates exceptional interpersonal skills and problem-solving abilities, ensuring adaptability and flexibility in dynamic environments. Committed to ethical and professional conduct, with proven leadership and management capabilities. Proficient in handling office supplies, organizing filing systems, managing confidential records, bookings and scheduling, email correspondence, office equipment handling, and general administration. Adept at Microsoft Office applications with a friendly and approachable. Exhibits a caring and efficient phone manner while maintaining data protection compliance. Holds basic first aid knowledge to ensure workplace safety.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Administrator/Receptionist
Lennox House Care UK
01.2017 - 11.2025
- Act as primary point of contact for staff, visitors, contractors, and internal support colleagues, ensuring prompt and professional assistance.
- Play an integral role in recruitment process by preparing interview packs, facilitating DBS checks, and actively participating in interviews.
- Manage confidential data by updating databases and spreadsheets with information from residents and staff.
- Facilitate booking of training sessions for staff members, ensuring timely coordination and logistical arrangements.
- Efficiently oversee purchase orders for staff uniforms, badges, and office supplies, ensuring timely procurement and inventory management.
- Skillfully record and document meeting minutes, capturing key discussions, decisions, and action items.
- Conduct home viewings with prospective residents and visitors, providing detailed information and assistance as needed. Dedicated to showcasing features and amenities of the Home while ensuring positive and informative experience for all parties involved.
- Coordinate and manage meetings, including scheduling of meeting rooms and logistical arrangements.
- In the absence of Business Administrator, oversee payroll operations, including daily reconciliation of hours recorded through the Time and Attendance system. Responsible for managing pay rates and resolving queries to ensure accurate and timely payroll processing.
- Proficiently manage incoming calls to ensure prompt and accurate transfer to appropriate individual.
- Efficiently manage incoming mail, ensuring timely and accurate distribution to residents and staff.
- Proficiently handle outgoing mail by drafting formal letters with precision and attention to detail. Dedicated to ensuring clear and professional communication in all written correspondence.
- Manage filing tasks, including organization of private and confidential documents. Dedicated to upholding strict confidentiality protocols and ensuring security of sensitive information.
- Proficiently manage document processing tasks, including photocopying, faxing, laminating, binding, labeling, and scanning.
- Produce building-related documents, including memos, posters, and signs.
- Facilitate communication and collaboration with visiting professionals, ensuring seamless interactions and productive outcomes.
- Capable of efficiently managing ad hoc duties as they arise, demonstrating flexibility and adaptability in handling diverse tasks as needed.
Business Administrator
Highbury New Park Care UK
08.2022 - 04.2023
- Responsible for overseeing all financial operations of the Home, including payroll management, resident admission/discharge processes, and administration of pay rates. Dedicated to ensuring accuracy and efficiency in financial transactions to support smooth functioning of the Home
- Manage recruitment process, including candidate sourcing, screening, and selection.
- Manage incoming calls ensuring they are transferred to the correct person in a timely manner.
- Offer comprehensive administrative support to the Home Manager, facilitating smooth operations within the Home.
- Committed to ensuring efficient coordination and execution of administrative tasks to uphold the Home's standards of excellence.
- Maintain and update databases and spreadsheets with confidential information from residents and staff members.
- Committed to ensuring accuracy, security, and confidentiality of sensitive data to uphold privacy standards and regulatory compliance.
- Ad hoc duties
- Document meeting minutes, capturing key discussions, decisions, and action items
- Oversee ROTA management, ensuring efficient scheduling of staff shifts. Dedicated to maintaining accurate and optimized staffing schedules to meet operational needs and regulatory requirements.
- Provided customer service, enhancing client satisfaction.
- Managed confidential information securely, upholding privacy standards.
- Updated company database regularly, ensuring accessibility of accurate information.
Receptionist
Heritage Care Centre
01.2015 - 12.2016
- Welcome all visitors to the Care Centre courteously, determine the reason for their visit and check identity. Notify staff member regarding visitors' arrival.
- Process documentation as required on a daily, weekly or monthly basis.
- Answer the telephone and respond to all queries at reception.
- Re-direct inquiries in a friendly and efficient manner.
- Receive and sort out mails/deliveries/couriers.
- Operate office equipment's such as fax, photocopier and computer.
- Assist the administrator in recruitment, putting the hours on e-roaster and closing payroll when the administrator is not present.
- Maintain OWL (e-learning) and booking staff for face to face trainings.
ESL Online Teacher
51Talk English Philippines Corporation
04.2012 - 10.2014
- Planning, preparing and delivering lessons for Chinese students depending on their level of assessment.
- To improve reading, writing, and speaking skills of students of diverse backgrounds in English; grammar, pronunciation, and conversational skills.
- Closely monitor student’s comprehension and usage progress.
- Create a friendly virtual environment for students to encourage and hold their attention in a fun and exciting fashion.
- Maintained accurate records of student progress whilst ensuring data privacy compliance.
- Marking and providing appropriate feedback on oral and written work.
Sales Coordinator
White Mark Fibre Glass Industries
11.2009 - 08.2011
- Updating the status of sales order in the database or computer.
- Communicating with sales team for status of order and position of sales.
- Maintaining a healthy relationship with existing customers and new prospective clients.
- Maintaining employee’s records, placing orders and organizing office supplies.
- Preparing monthly, weekly or daily sales.
- Screened and responded to all telephone calls.
- Providing sales and administrative support involving efficient, handling of top and confidential agreements
- Supporting sales team in attaining sales targets.
- Sent quotations to prospective clients.
- To contact customers or make follow up calls to confirm orders and delivery dates.
English Tutor
OK English Academy
08.2008 - 09.2009
- Participated in classes as a Tutor and gave students advice on how to improve their communication and English skills.
- Checked student’s new assignments.
- Gave the classroom a dynamic, animated feeling.
- Gave assistance in improving the curriculum.
- Handled small classes up to six students.
- Organized weekly reports and student evaluations.
- Coordinated and participated in recreational activities including field trips and college visits.
Customer Service Representative (Disney Account)
Teleperformance
10.2006 - 08.2008
- Interact with customer to provide information in response to inquiries about the products and services and to handle and resolve complaints.
- Communicated with customers through variety of means- by telephone and email.
- Identified, researched, and resolved customer issues using the computer system.
- Followed up on customer inquiries not immediately resolved.
- Complete call logs and reports
- Up sell products and services.
- Provided customer with product and service information.
- Sold product and placed customer orders in computer system.
Education
Bachelor of Science - Medical
West Negros University
Bacolod City 06.2002 - 08.2006
Skills
- Communication
- Organizational Skills
- Technical Proficiency
- Interpersonal Skills
- Problem-Solving
- Adaptability and Flexibility
- Ethical and Professional Conduct
- Leadership and Management
References
Available upon request
Certification
Business Administration level 2
Currently on Business Administration level 3
Timeline
Business Administrator
Highbury New Park Care UK
08.2022 - 04.2023
Administrator/Receptionist
Lennox House Care UK
01.2017 - 11.2025
Receptionist
Heritage Care Centre
01.2015 - 12.2016
ESL Online Teacher
51Talk English Philippines Corporation
04.2012 - 10.2014
Sales Coordinator
White Mark Fibre Glass Industries
11.2009 - 08.2011
English Tutor
OK English Academy
08.2008 - 09.2009
Customer Service Representative (Disney Account)
Teleperformance
10.2006 - 08.2008
Bachelor of Science - Medical
West Negros University
06.2002 - 08.2006