Jessie Shedden
Cwmbran,Torfaen
Summary
Results-oriented professional skilled in managing executive tasks and coordinating operations for optimal efficiency. Proven expertise in project management and stakeholder engagement, leading to successful outcomes. Committed to supporting strategic initiatives and enhancing operational performance.
Overview
12
12
years of professional experience
Work history
Client Renewals Executive
ProvenWorks
Reading - Remote, Berkshire
11.2023 - 05.2025
- Accelerated company procedures, leading to significant improvements in renewal process.
- Established key relationships with stakeholders, contributing towards long-term company success.
- Drove innovation within organisation with creative problem-solving strategies.
- Identified growth opportunities, leading to business expansion.
- Provided over 300 international customers with outstanding service, extending relationships for future business opportunities.
Account Manager
ProvenWorks
Reading - Remote, Berkshire
03.2023 - 11.2023
Assured timely delivery of products and services to meet customer expectations.
- Implemented customer service policies, enhancing client experience.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Festive Season Order Creator
Dust & Things
Caerphilly, Caerphilly County Borough
10.2022 - 12.2022
- Prioritised tasks efficiently, ensuring timely delivery of projects.
- Collaborated effectively with cross-functional teams, ensuring smooth project execution.
- Producing tailored design artwork for gifts leading up to Christmas
Co-Owner
Lorenzo Vittani
Yeovil, Somerset
04.2016 - 12.2017
- Directed management of UK franchise.
- established and staffed temporary retail locations
- Counselled on design strategies and product ranges
- Created seasonal catalogues to attract targeted customer demographics
- Grew client base nine times and enhanced annual sales to quadruple figures.
Therapist
ALC-UK
Yeovil, Somerset
01.2013 - 06.2017
- Adapted approach depending on the unique circumstances of each client case, leading to more personalised care.
- Demonstrated high levels of empathy and understanding whilst dealing with emotionally charged situations.
- Worked closely with families, providing them necessary support and guidance.
- Assisted clients in developing healthier thought patterns which resulted in improved self-esteem and confidence levels.
Education
Diploma of Higher Education - Business Administration
Babbington College
Online 07.2013 - 12.2013
Skills
- Customer relationship management software
- Change facilitation
- Strategic visioning
- Influential communication
- Executive decision-making
- Leadership proficiency
- Business development
- B2C sales
- Accomplished Account Executive with proven track record of success in business development Experienced in generating multiple income sources and building relationships with stakeholders Adept at influencing decisions and delivering results
Affiliations
- Chicken Tending, Wing Walking, World Explorer
References
References available upon request.
Timeline
Client Renewals Executive
ProvenWorks
11.2023 - 05.2025
Account Manager
ProvenWorks
03.2023 - 11.2023
Festive Season Order Creator
Dust & Things
10.2022 - 12.2022
Co-Owner
Lorenzo Vittani
04.2016 - 12.2017
Diploma of Higher Education - Business Administration
Babbington College
07.2013 - 12.2013
Therapist
ALC-UK
01.2013 - 06.2017