Jessie Shedden

• Accelerated company procedures, leading to significant improvements in renewal process.
• Established key relationships with stakeholders, contributing towards long-term company success.
• Drove innovation within organisation with creative problem-solving strategies.
• Identified growth opportunities, leading to business expansion.
• Provided over 300 international customers with outstanding service, extending relationships for future business opportunities.

Assured timely delivery of products and services to meet customer expectations.

• Implemented customer service policies, enhancing client experience.
• Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.

• Prioritised tasks efficiently, ensuring timely delivery of projects.
• Collaborated effectively with cross-functional teams, ensuring smooth project execution.
• Producing tailored design artwork for gifts leading up to Christmas

• Directed management of UK franchise.
• established and staffed temporary retail locations
• Counselled on design strategies and product ranges
• Created seasonal catalogues to attract targeted customer demographics
• Grew client base nine times and enhanced annual sales to quadruple figures.

• Adapted approach depending on the unique circumstances of each client case, leading to more personalised care.
• Demonstrated high levels of empathy and understanding whilst dealing with emotionally charged situations.
• Worked closely with families, providing them necessary support and guidance.
• Assisted clients in developing healthier thought patterns which resulted in improved self-esteem and confidence levels.