Alina Dillow
Southampton
Summary
Driven professional with natural aptitude for providing insightful advice and guidance. Experienced retail and financial services professional with a strong background in customer service, team leadership, and operational support. Progressed within Clarks from Sales Assistant to Keyholder and Sales and Service Manager, developing expertise in sales performance, staff supervision, and day-to-day store operations. Currently working as a Client and Adviser Service Technician at Quilter, providing administrative and technical support to ensure high-quality client service. Known for strong communication skills, attention to detail, and a consistent focus on delivering excellent customer outcomes.
Overview
4
4
years of professional experience
Work history
Client and Adviser Service Technician
Quilter
Southampton, Hampshire
2026.01 - Current
- Collaborated effectively with colleagues, fostering a positive work environment.
- Resolved complex financial issues, contributing to overall customer satisfaction.
- Assisted clients and financial advisers with queries for investments.
- Achieved personal KPIs with diligent work and supported overall team objectives.
- Maintained up-to-date knowledge of legislation and policy changes.
- Contributed to team targets by providing support during high-priority projects.
- Assisted in the preparation of year-end accounts to meet statutory requirements.
- Provided administrative support, ensuring smooth office operations.
- Addressed client queries promptly, strengthening company-client relationships.
- Streamlined processes for better client relationships.
Sales and Service Manager
Clarks
Southampton
2025.04 - 2025.07
- Achieved improving the stores KPI’s to meet the company standard.
- Led the new rota and payroll project, worked independently on this.
- Made sure to focus on creating a positive environment within the team.
- Trained new members of staff to deliver highest standard of customer service.
- Oversaw business staffing and training, building successful, customer-focused team.
- Helped store to achieve a 4% KPI rate within the Shoe Industry.
Keyholder
Clarks
Southampton
2024.06 - 2025.04
- Closed the shop down multiple days a week ensuring it meets the cleanliness standards.
- Trained and mentored team members, to meet service standards.
- Managed days of peak season without management successfully.
- Managed opening or closing procedures whilst adhering strictly to company policies.
Sales Assistant
Clarks
Southampton
2022.06 - 2024.06
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Education
A-Levels - Criminology, Sociology, History
Richard Taunton Sixth Form
SouthamptonGCSE’s - English Language/Literature, Mathematics, Biology/Chemistry/Physics, History
Woodlands Community College
SouthamptonSkills
- Customer service
- Time management
- Communication
- IT Literate
- Multitasking
- Listening
- Leadership skill
- Problem solving
- Customer relationship management software
- Efficient time management
- Client confidentiality practices
- Financial product knowledge
- Client Relationship Management
- Calm under pressure
- Problem-solving
References
Available upon request.
Timeline
Client and Adviser Service Technician
Quilter
2026.01 - Current
Sales and Service Manager
Clarks
2025.04 - 2025.07
Keyholder
Clarks
2024.06 - 2025.04
Sales Assistant
Clarks
2022.06 - 2024.06
GCSE’s - English Language/Literature, Mathematics, Biology/Chemistry/Physics, History
Woodlands Community College
A-Levels - Criminology, Sociology, History
Richard Taunton Sixth Form