Jessica Charlotte Neasham
Broadstairs,Kent
Overview
2027
2027
years of professional experience
Work history
Student Teaching Assistant
St Joseph's Catholic Primary School
Broadstairs, Kent
2026.01 - Current
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Conducted regular reading sessions promoting literacy amongst young learners.
- Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
Volunteer sales assistant
Cancer Research UK
Broadstairs, Kent
2024.09 - Current
- Enhanced customer experience with warm, friendly interactions.
- Processed returns and exchanges with minimal fuss for satisfied customers.
- Recommended products based on customers' needs, leading to increased satisfaction.
- Handled delicate merchandise carefully, preventing damage or loss from mishandling.
- Worked closely with fellow volunteers to maintain efficient operations during peak hours.
- Rotated stock regularly, ensuring freshness and variety of items on display.
- Handled cash transactions to ensure smooth checkout process.
- Optimised sales by providing excellent customer service.
Teaching assistant
Via Lingua, Adult Education Centre
Alghero, Sardinia
- Assisted in lesson planning for effective curriculum delivery.
- Provided feedback on pupil's work, identifying areas for improvement.
- Assisted in conducting assessments to determine student understanding of subjects.
Customer Enquiries Advisor
Anchor Housing Trust
Bradford, West Yorkshire
- I assessed the needs and eligibility of prospective tenants and advised them on the processes involved.
- I was responsible for investigating customer queries, liaising with area managers, scheme managers, tenants, relatives and carers regarding the letting of properties.
- Good customer service was an essential part of this role.
- Individually and as a team we worked to targets.
Chalet Host
TUII Ski
La Plagne, France
- I was solely responsible for all aspects of running the chalet.
- My responsibilities included cooking and serving breakfast, afternoon tea and a four course dinner six days a week. I also presented a welcome meeting, managed the chalet budget, did stock-take, shopping, upkeep and all daily and weekly cleaning.
- I regularly exceeded my job requirements and consistently achieved excellent results for my customer service questionnaires.
Receptionist
Quarry Mount Primary School
Leeds, West Yorkshire
- Maintained an organised reception area for a professional business environment.
- I was responsible for the meeting and greeting of children, parents and other staff, as well as the phone.
- I was in charge of the diaries and meeting rooms.
Aids and Adaptations Advisor
Anchor Housing Trust
Bradford, West Yorkshire
- I was responsible for implementing and advising on the policy, process and finance of aids and adaptations for tenants.
- I was responsible for one third of the countries housing schemes. The job involved liaising with councils, occupational therapists, area managers, scheme managers, tenants and carers.
- The team worked to daily, weekly and monthly targets.
- As I was working to a new and evolving policy and process, I had to give regular feedback to various managers and suggest improvements.
- I was responsible for creating a process guide for new starters and I assisted in their training.
Receptionist
Henry Hyams LLP
Leeds, West Yorkshire
- Working on the busy front desk, I had to manage the solicitor's diaries, organise meetings and attend to calls from clients.
Clerical Administrator
Leeds General Infirmary
Leeds, West Yorkshire
- Working in the paediatrics department my main duties involved collating, preparing and checking patient files for clinics. I had to work to tight deadlines to ensure files were ready for clinics.
Clerical Officer
Employment Tribunal
Leeds, West Yorkshire
- Working in the claims department my main duties involved preparing and compiling claims. I had to meet tight deadlines and work as part of a team.
- My role also included liaising with solicitors and clients as a court clerk.
Business Services Assistant
Bradford Design Exchange
Bradford, West Yorkshire
- Working on a busy professional front desk, I had to ensure a high level of service was provided for the numerous tenants and their clients. This involved ensuring their administrative needs were met.
- I was responsible for preparing contracts for conferences and events, as well as keeping charge of the bookings diary.
Bar Person, Waitress and Public Relations
Alexander Bar
Rhodos, Greece
Barmaid and Waitress
Bar'tat, Market Town Taverns
Ilkley, West Yorkshire
Barista
Avanti Coffee Shop
Ilkley, West Yorkshire
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Shop Assistant
Terry's Bakers
Ilkley, West Yorkshire
Shop Assistant
Booths Supermarket
Ilkley, West Yorkshire
Education
Diploma of Higher Education - Aromatherapy
City & Guilds of London Institute, Morley College
LondonLevel 2 Award - Beer and Cellar Quality
BIIAB
LeedsLevel 1 - Reflexology
Leeds City College
LeedsLevel 2 Award - Health and Safety
CIEH
Ilkley, BradfordA-Levels - Fine Art, English Literature and Film Studies
Leeds College of Art and Design
LeedsGCSEs - 8 Grade B - C
Ilkley Grammar School
Ilkley, BradfordSkills
I have excellent customer service skills and a variety of experience working with a diverse range of people
I am adaptable and resourceful as I have experience working in many different work environments; including working abroad
Timeline
Student Teaching Assistant
St Joseph's Catholic Primary School
2026.01 - Current
Volunteer sales assistant
Cancer Research UK
2024.09 - Current
Teaching assistant
Via Lingua, Adult Education Centre
Customer Enquiries Advisor
Anchor Housing Trust
Chalet Host
TUII Ski
Receptionist
Quarry Mount Primary School
Aids and Adaptations Advisor
Anchor Housing Trust
Receptionist
Henry Hyams LLP
Clerical Administrator
Leeds General Infirmary
Clerical Officer
Employment Tribunal
Business Services Assistant
Bradford Design Exchange
Bar Person, Waitress and Public Relations
Alexander Bar
Barmaid and Waitress
Bar'tat, Market Town Taverns
Barista
Avanti Coffee Shop
Shop Assistant
Terry's Bakers
Shop Assistant
Booths Supermarket
Diploma of Higher Education - Aromatherapy
City & Guilds of London Institute, Morley College
Level 2 Award - Beer and Cellar Quality
BIIAB
Level 1 - Reflexology
Leeds City College
Level 2 Award - Health and Safety
CIEH
A-Levels - Fine Art, English Literature and Film Studies
Leeds College of Art and Design
GCSEs - 8 Grade B - C
Ilkley Grammar School