Summary
Overview
Work history
Education
Skills
Languages
Timeline
Teacher
Shaikh Mahfujur Rahman

Shaikh Mahfujur Rahman

London

Summary

Experienced professional with a successful career of 14 years in customer service management, cash handling experience, finance, people planning & training with market leading multinational fast food company McDonald's (Franchise). Strong work ethic and positive attitude with the ability to perform well in a team and individually . Proficient in data analysis and preparing various Excel reports. Objective: To be a part of the challenging team which strives for the better growth of the organization and which explores my potential, offers me a constructive workplace for communicating and interacting with customers and people and also provides me with the opportunity to enhance my talent with an intention to be an asset to the company.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

First Assistant Manager

Capital Arches Group Ltd
London
06.2019 - Current
  • Manage the day-to-day operation of the business.
  • Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
  • Trained staff on best practices to achieve optimal productivity.
  • Recruited, interviewed, and hired high-performing individuals, developing passionate, dedicated teams.
  • Maintained store appearance, including shelving organization, store layout, and visual merchandise planning.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Built customer relationships with aconsultative sales approach.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Conducted regular audits to maintain thefunctionality and cleanliness of thestore.

Accounts Manager

Lingfield Ltd
London
11.2017 - 05.2019


  • Review & sign off monthly management P&Ls and Balance sheet
  • Forecast P&Ls, cashflow statements, and other management reports
  • Successfully supervise a third-party firm to process management accounts.
  • Liaise & guide a team of more than forty managers
  • I did manage, prepare, and review accruals, prepayments, and invoice processing
  • Review cash policy periodically, conduct security audits, and manage application
  • Manage and liaise with suppliers, accountants, solicitors, and bankers
  • Manage VAT, McOpCo, and any such inspections
  • Review weekly submissions from fifteen sites
  • Manage VAT returns & oversee bank reconciliation
  • Administer insurance claims, liaise with management/solicitors, and follow up on receipts and preparation for legal proceedings
  • Advise & implement product pricing
  • Maintain sales ledger, purchase ledger, and nominal ledger as required
  • Complete journal entries, accruals
  • Reconcile all ledgers and accounts (including bank accounts)
  • Manage donations raised for Ronald McDonald House Charities (Tooting House)
  • Preparation of P&L on a monthly basis.

Education

MA - IBM, Management

Middlesex University
London
09.2009 - 07.2010

BBA - Marketing

Asian University of Bangladesh
Dhaka, Bangladesh
09.2002 - 08.2006

Skills

  • Core Skills:
  • IT Skills: Proficient in a wide range of computer software including, but not limited to Paperless, ORS (Online Recruitment System), SAGE Line 50
  • Analytical: Able to identify efficient ways to address a variety of tasks and complete them in a time efficient manner
  • Leadership: Demonstrated ability to effectively work as part of team and lead group Operationally strong, financially aware and commercially astute
  • Interpersonal Communication: Demonstrated ability to take constructive criticism in a positive manner
  • Adaptability: Capable of adapting in a diverse environment quickly
  • Planning and Organising: A refined planner and orgniser who efficiently balances work, team support and ad-hoc responsibilities in a timely and professional manner
  • Communication: Ability to communicate effectively at all levels and with people of diverse backgrounds and abilities Native speaker of Bengali and moderate speaker of English
  • Interpersonal: Excellent relationship building skills with the ability to work closely with others effectively
  • Organisational: Skilled at managing and prioritising workload effectively to meet deadlines, targets and work to schedules
  • Time management: Always punctual and can work effectively to meet deadlines
  • Working under pressure: Ability to remain calm and focused when working in busy, fast paced environments

Languages

English
Advanced

Timeline

First Assistant Manager

Capital Arches Group Ltd
06.2019 - Current

Accounts Manager

Lingfield Ltd
11.2017 - 05.2019

MA - IBM, Management

Middlesex University
09.2009 - 07.2010

BBA - Marketing

Asian University of Bangladesh
09.2002 - 08.2006

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Shaikh Mahfujur Rahman