Jessica Toora
Ilford,United Kingdom
Summary
Driven Retail Sales Associate with strong knack for customer service and communication skills that foster positive client interactions. Demonstrates solid ability to manage transactions and maintain inventory accuracy. Committed to enhancing store performance and delivering exceptional shopping experiences.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Retail Sales Associate
Skechers
2024.07 - Current
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Provided product knowledge to customers for informed purchases.
- Participated in staff meetings contributing valuable insights for improvement.
- Dealt with returns, ensuring customer satisfaction.
- Established rapport with customers through attentive listening and communication.
Team Assistant
Harper Collins
2025.05 - 2025.08
- Worked with other young people to aid in creating new literary covers which reflected contemporary reading interests.
- Utilised team working skills as well as communicated with different authors on their book design, ranging from children's books to fantasy.
- Assisted in project management, leading to timely completion of assignments.
- Maintained a positive work environment through conflict resolution techniques, fostering better relations amongst colleagues.
- Facilitated smooth communication for better teamwork.
Bookseller
Waterstones
2024.01 - 2024.05
- Sorted incoming shipments and restocked shelves, maintaining optimal display conditions.
- Managed social media accounts, boosting online presence of the shop.
- Resolved customer queries effectively by providing relevant information about products or services.
- Assisted with catalogue updates regularly for accurate inventory records.
- Processed online orders promptly for speedy customer delivery.
- Handled cash transactions accurately to maintain financial integrity of business operations.
Education
GCSE -
Barking Abbey School
London 2016.01 - 2021.01
A Level - English, History, Psychology
Brampton Manor Academy
LondonSkills
- Handling difficult customers
- Product display setup
- Retail industry awareness
- Customer database navigation
- Pricing and markdowns
- Brand understanding
- Customer focus
- Cash handling
VOLUNTEER WORK
- Dagenham Library Heathway, Volunteer Library Assistant
- Village Infants School, Volunteer School Assistant
Timeline
Team Assistant
Harper Collins
2025.05 - 2025.08
Retail Sales Associate
Skechers
2024.07 - Current
Bookseller
Waterstones
2024.01 - 2024.05
GCSE -
Barking Abbey School
2016.01 - 2021.01
A Level - English, History, Psychology
Brampton Manor Academy