Jessica Rowe
Whitehaven ,Cumbria
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent skills when working in a fast-paced work environments. Friendly and approachable Front of House team member. Offering a positive attitude and a willingness to learn and adapt to the workplace.
Overview
2
2
years of professional experience
Work History
Front of house team member
Osprey Management
Whitehaven, Cumbria
03.2023 - Current
- Ensured smooth operation of the front desk by managing reservations and walk-ins
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Balanced the needs of tables of up to 100 people in short periods of time, whilst maintaining high standards of customer service
Education
The Whitehaven Academy
Whitehaven, CumbriaA-Levels -
West Coast Sixth Form
Whitehaven, CumbriaSkills
- Professionalism
- Complaint handling competence
- Patience and tolerance
- Knowledge of allergens
- Composure under pressure
Timeline
Front of house team member
Osprey Management
03.2023 - Current
The Whitehaven Academy
A-Levels -
West Coast Sixth Form
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