Jessica Reid-Ko
HCA/Phlebotomist
Cinderford,Gloucestershire
Summary
I am a dynamic, efficient and reliable Healthcare Assistant with 10 years of experience including primary and community care. I demonstrate best practice operations and compliance with healthcare regulations.
I endeavour to improves health outcomes and quality of life through meticulous service provision. My approach is to deliver engaging, compassionate, person-centred care.
I have developed competencies encompassing, phlebotomy, ECGs, patient observations including manual blood pressure measurement and health promotion.
Past experience has taught be how to adapt to fast paced environments, be resourceful and become a diligent professional possessing the ability to work as an individual and collaboratively as team player.
I hold a full drivers licence and do not require sponsorship.
Overview
21
21
years of professional experience
Work history
Heart Failure Educator/Bank HCA
Gloucestershire NHS Health and care Trust
Gloucester, Gloucestershire
05.2021 - Current
- Conduct venepuncture, ECG's and physiological observations (include manual blood pressure).
- Label blood samples accurately.
- Manage my own caseload.
- Locate and risk access venues for the purpose of facilitating relevant patient engagement countywide.
- Maintain patient confidentiality at all times.
- Maintain patient dignity at respect at all times.
- Maintain good communication with staff members and patients.
- Ensure all mandatory training is completed.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Identified clear teaching objectives and facilitate education to newly diagnosed heart failure patients.
- Signposted opportunities for further patient and family engagement and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients.
- Assist inpatients with personal care.
- Assist with inpatient physical rehab/splint regime as directed by senior staff members.
- Maintain patient dignity and respect at all times.
- Maintain patient confidentiality at all times.
- Use of manual handling equipment.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
Healthcare Assistant
Mitchledean Surgery
Mitcheldean, Gloucestershire
01.2019 - 05.2021
- Conduct daily phlebotomy clinic
- Maintain optimal safety standards throughout the clinical and non-clinical environment, prioritising risk-reduction, health and hygiene.
- Assisted senior GPs with minor surgeries, encompassing; removal and insertion of contraception, cysts and skin tags.
- Manage clinical stock including counting, ordering and replenishing.
- Provide health promotion
- NHS health checks
- Assist with diabetic clinic including physical observations and blood sampling.
- Monitor client health conditions and reported immediate issues to manager.
- Conduct ECG and reported to senior management.
- Promote positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Used outstanding communication and interpersonal skills to build positive relationships with clients.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Healthcare Assistant
NHS Health and Care Trust
Gloucester, Gloucestershire
01.2016 - 12.2018
- Maintain optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Assist with rehabilitative care following treatment plans established by health professionals.
- Used outstanding communication and interpersonal skills to build positive relationships with clients.
- Monitor client health conditions and reported immediate issues to manager.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Monitor patients' conditions closely and escalated concerns to senior staff.
- Maintain confidentiality and compliance standards for optimised patient care.
- Maintain up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Assist with Pulmonary Rehabilitation countywide
- Assembled and dismantled equipment required by healthcare professionals.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
Trainee Assistant Practitioner
North Bristol NHS Trust
Bristol, Bristol
01.2014 - 08.2016
- Maintain optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Assist with rehabilitative care following treatment plans established by health professionals.
- Use outstanding communication and interpersonal skills to build positive relationships with clients.
- Monitor client health conditions and reported immediate issues to manager.
- Promote positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Monitor patients' conditions closely and escalated concerns to senior staff.
- Maintain confidentiality and compliance standards for optimised patient care.
- Maintain up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Conduct blood sampling and labelling of blood sampling.
- Conduct urine dip
- POCT glucose testing
- Use of manual handling equipment.
- Promote patient dignity and respect.
- Assist with patient personal care.
Hairdresser
Self-Employed
Coleford, Gloucestershire
09.2003 - 01.2014
- Improved appearance of beards and moustaches using suitable shaving and clipping techniques.
- Trimmed, cut and shaped hair based on customer preferences.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Kept detailed records of customer information and services provided.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Updated customer files with colour notes, preferences and services delivered.
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Used conditioning treatments and products for enhanced client hair health.
- Applied specialised techniques to create full style makeovers, from natural to theatrical.
- Styled hair using optimum cutting and scissoring techniques.
- Managed appointments and schedules to smooth workflow.
- Created styles and featured in hair style magazines.
- Created traditional and contemporary hair styles for men and women.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Maintained spotlessly clean salon workstations and tools.
- Permed and straightened hair to achieve desired client looks.
- Coloured hair using permanent, semi-permanent and natural colours to suit client needs.
Education
NVQ Level 4 - Associate Project Manager
Instep
Gloucester, Gloucestershire 05.2023 -
Functional Skills Level 2 - Mathematics
Instep
Ear Care for HCAs
M&k Update
Diabetes Essentials for HCAs
m&k Update
HCA Wound Care
Access 2 Education
Practical Spirometry Skill for HCAs
m&k Update
Injection Technique and Immunisation Training for HCA
m&k Update
Assessment of the Diabetic Foot
Gloucestershire Care Services NHS Trust
Flu, Shingles, Pneumococcal and B12 Update
Access 2 Education
Level 3 Diploma in Healthcare Support
Innovate Awarding
Skills
- Phlebotomy/Venepuncture experience since 2019
- 10 years HCA experience
- Competent lone worker
- Good level of health promotion
- Competent at recording keeping
- Competent at Health assessment to a HCA level
- Team player
- Competent at POCT Blood glucose monitoring
- Competent at patient observations including manual blood pressure measurement
Timeline
NVQ Level 4 - Associate Project Manager
Instep
05.2023 -
Heart Failure Educator/Bank HCA
Gloucestershire NHS Health and care Trust
05.2021 - Current
Healthcare Assistant
Mitchledean Surgery
01.2019 - 05.2021
Healthcare Assistant
NHS Health and Care Trust
01.2016 - 12.2018
Trainee Assistant Practitioner
North Bristol NHS Trust
01.2014 - 08.2016
Hairdresser
Self-Employed
09.2003 - 01.2014
Functional Skills Level 2 - Mathematics
Instep
Ear Care for HCAs
M&k Update
Diabetes Essentials for HCAs
m&k Update
HCA Wound Care
Access 2 Education
Practical Spirometry Skill for HCAs
m&k Update
Injection Technique and Immunisation Training for HCA
m&k Update
Assessment of the Diabetic Foot
Gloucestershire Care Services NHS Trust
Flu, Shingles, Pneumococcal and B12 Update
Access 2 Education
Level 3 Diploma in Healthcare Support
Innovate Awarding
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