Jessica Moseley
Stafford,Staffordshire
Summary
Dedicated and experienced Catering and Shop Assistant with a strong background in healthcare and retail. Skilled in customer service, teamwork, and effective time management. Recognised for excellent communication and adaptability skills. Possessing a Bachelor of Science in Police And Intelligence. As a recent graduate, eager to expand skill set and take on new challenges in a dynamic work environment. Future goals to grow a strong career, expand knowledge, and excel in an industry that interests me. Hoping to bring an enthusiastic attitude and strong work ethic to any work environment.
Overview
6
6
years of professional experience
Work history
Catering assistant
National Health Service
Stafford, Staffordshire
10.2020 - Current
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Provided excellent customer service, ensuring guest satisfaction.
- Collaborated with other team members for smooth catering operations during events.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Enhanced customer experience by promptly addressing queries and complaints.
- Assisted in training new staff members, fostering a supportive work environment.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
Retail Shop assistant
B&M Retail
Stafford, Staffordshire
12.2019 - 09.2020
- Improved customer satisfaction by offering personalised service.
- Maintained clean, organised retail environment to increase shopping ease.
- Assisted customers in finding products, leading to higher satisfaction rates.
- Handled customer complaints professionally; restored consumer confidence.
- Collaborated closely with team members for efficient operations.
- Promoted store loyalty scheme to improve repeat business.
- Recommended suitable products to customers, improving their shopping experience.
- Displayed merchandise creatively; stimulated customer interest.
- Handled returns and exchanges efficiently; fostered trust with customers.
Education
Bachelor of Science - Police And Intelligence
University Of Wolverhampton
Wolverhampton09.2024
Some College (No Degree) - Public Service
NSCG Stafford College
Stafford06.2021
Skills
- Excellent interpersonal & communication skills
- Customer service & relationship building
- Target-focused & results-driven
- Strong organisation
- Time management
- Adaptable, professional, and resilient
- Team collaboration & independent work
- Complaint handling & conflict resolution
Affiliations
- I enjoy going to the gym and playing sports which allow me to test my limits and push myself not just physically but mentally as well. I also have the desire to learn about different cultures and learn from them, venturing into the unknown fascinates me greatly as it allows me to able to learn from others and discover new things from people around the world, broadening my knowledge.
References
References available upon request.
Timeline
Catering assistant
National Health Service
10.2020 - Current
Retail Shop assistant
B&M Retail
12.2019 - 09.2020
Bachelor of Science - Police And Intelligence
University Of Wolverhampton
Some College (No Degree) - Public Service
NSCG Stafford College
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