Nawodya Udawaththa
Birmingham,west midlands
Summary
Compassionate, reliable, and motivated professional currently working as a Catering Assistant at University College Birmingham, with experience supporting students, staff, and visitors in a busy educational environment. Skilled in building positive relationships, communicating effectively with people from diverse backgrounds, and working collaboratively within a team to deliver high-quality support. Holds a BSc (Hons) in International Tourism and Hospitality Management and is confident using Microsoft Office, maintaining accurate records, and working in line with GDPR and health and safety requirements. Passionate about helping others achieve their potential and eager to contribute to an inclusive learning environment as an Academic Support Worker.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Catering assistant
University College Birmingham
Birmingham
2026.02 - Current
- Deliver excellent customer service to students, staff, and visitors in a busy university environment.
- Handle customer enquiries and resolve issues calmly and respectfully.
- Build positive relationships with students from diverse cultural and educational backgrounds.
- Maintain high standards of hygiene, health and safety, and food quality.
- Communicate effectively with colleagues to ensure efficient daily operations.
- Demonstrate reliability, teamwork, and professionalism while working under pressure.
- Adapt quickly to changing priorities during busy service periods.
- Follow university procedures, including confidentiality and workplace policies.
centre supervisor
Nissan sports and leisure complex
Sunderland, tyne and wear
2025.08 - 2025.11
- Supervised daily operations and supported staff to deliver high-quality customer service.
- Organised workloads and ensured smooth team performance.
- Maintained accurate records and complied with health and safety procedures.
- Assisted with staff training and problem-solving during busy periods.
Team leader supervisor
black horse beamish
Stanley, Durham
2025.01 - 2025.08
- Led a team to deliver excellent customer service in a fast-paced environment.
- Supported guests by responding to enquiries and resolving concerns professionally.
- Managed bookings, telephone enquiries, and administrative duties.
- Assisted with staff supervision and operational planning.
Education
Bachelor of Science - International Tourism and Hospitality Management
University of Sunderland
Sunderland 2023.09 - 2024.07
Higher National Diploma - International Tourism and Hospitality Management
William Angliss Institute
colombo, sri lanka 2020.03 - 2022.07
Skills
- Confident using Microsoft Office
- Strong organisational abilities
- Awareness of confidentiality, GDPR, safeguarding, and professional conduct
- Communication and teamwork
- Flexible and reliable
- Excellent interpersonal skills
- Supporting students and working with diverse individuals
Timeline
Catering assistant
University College Birmingham
2026.02 - Current
centre supervisor
Nissan sports and leisure complex
2025.08 - 2025.11
Team leader supervisor
black horse beamish
2025.01 - 2025.08
Bachelor of Science - International Tourism and Hospitality Management
University of Sunderland
2023.09 - 2024.07
Higher National Diploma - International Tourism and Hospitality Management
William Angliss Institute
2020.03 - 2022.07