Brooke McMahon
Summary
A meticulous and organised individual experienced in Finance & customer service with over 4 years' experience dealing with queries for internal and external clients, meeting demands and deadlines for clients daily, acquiring both prioritisation skills and the ability to work under pressure. Excelling in written and verbal communication skill from experience as a receptionist and managing a team of customer service agents. "In the 10 ½ years working for Weightmans I have assisted in organising various events from the staff quiz nights to the office Christmas parties. I believe my creative and organizational side is a big input in making these events as fun as possible, as well as greatly attended. I feel I am a very patient and friendly person and I am now looking for a new opportunity to help further my career.
Overview
19
19
years of professional experience
Work history
Catering Assistant
Cardinal Langley High School
10.2022 - 12.2023
- To assist in all preparation of daily food and beverage for all students and to maintain high standards of cleanliness and safety and hygiene
- To ensure all areas were stocked up with essentials for in order for students to be served promptly during break and lunch time
- Help clean down the kitchen and pot wash area ready for the following day
- Operated cashless till to quickly process sales, maintaining excellent customer service levels.
- Removal of all kitchen waste to designated areas
- Always keep a tidy and organised workspace
- To comply with the schools safeguarding policy and welfare of all students.
Customer Service Manager
PL Distribution Ltd (co, P Louise Beauty)
11.2018 - 05.2022
- Taking ownership of each customer journey, looking for ways to improve the customer experience and build long term customer relationships
- Lead the global customer service team
- Ensure the order to cash cycle is efficient, identifying areas for improvement
- Work closely with internal stakeholders to ensure service delivery
- Utilise KPI reports to identify training requirements
- Responsible for day to day leadership of the customer service function, including logistics & utilities
- Responsible for managing online payment systems including but not limited to; PayPal, Klarna and ClearPay
- Tracking and logging returns for customers using multiple couriers and being responsible for monetary refunds from account.
Lunchtime organiser
St John Fisher School
05.2018 - 11.2018
- Ensuring the playground and dining area is safe and tidy for all children
- Escorting children to/from the dining hall to the playground
- Monitoring and reporting any incidents that occurred on the playground and dining hall
- Administrating basic first aid, as and when required
- Supervision and interaction with children who needed extra care
- This included, me encouraging the child to eat, interact with others, socialise and show everyday tasks.
Supervisor/cleaner
Time Out Cleaning Services
01.2017 - 08.2018
- Supervision of all cleaning staff focussing on their performance in terms of standards of cleanliness and their behaviour whilst on duty
- Also ensuring all staff are aware of the health and safety policies and procedures
- Organising of work schedules, stock taking and ordering materials, staff holidays, time sheets and also the cleaning of the kitchen and canteen area
- I also worked alongside my team to clean toilets, corridors, reception area and call centres so the job was to the highest standard for the client.
Finance Assistant/Admin Assistant
Weightmans LLP
01.2012 - 05.2016
- Dealing with accounts queries from internal and external clients on a daily basis, ensuring all cheques received are dealt with in accordance with Solicitor Accounts Rules, client cheques are drawn and forwarded in a timely manner, preparing and processing external invoices to aid cash flow, ad hoc financial reporting
- Filing within commercial insurance team, opening/closing files, archiving old files
- My roles included working as part of a team and understanding how others work alongside me so that the job gets done correctly and completed in a professional manor within finance and admin.
Receptionist/Services
Weightmans LLP
09.2005 - 01.2012
- Meet and greet clients, answer phone calls in a friendly, professional manner, signing in and out of clients/contractors/visitors, ensure reception desk, meeting rooms and surrounding area was clean and tidy at all times, book meeting rooms for internal and external clients, prepare meeting rooms for internal and external clients, act as fire warden for reception/client suite
- Deal with incoming/outgoing mail, photocopying for all teams, arranging couriers, organising train tickets, arranging catering for internal and external clients
- I found my role challenging as it was a new experience, but soon found my feet and thoroughly enjoyed my time on reception as I thrive working under pressure and like to work to a high standard, I take pride in my work
- My appearance was always to a high standard as first impression is key being front of house.
Shop Assistant
Dazzle
08.2004 - 09.2005
- Assisting customers, stock taking, product ordering, ensuring areas were clean and presentable for customers
- Also, ensuring that the shop was kept clean, tidy and hygienic at all times
- I enjoyed my time working with the public, I have good communication skills and interact well with people.
Education
Siddal Moor Sports School
Skills
- Excellent interpersonal and customer relations skills
- Experienced in observing tact and discretion for dealing with confidential information
- Ensuring all phone calls were answered promptly and professionally
- Able to work proactively as a team player but also confident to work on own initiative
- Adapt well to challenge, resourceful and flexible
- Excellent approach to solving problems
Custom
The gaps in my CV are due to having 4 young boys and me taking time out to focus on them. I am now looking to get back into work due to them being in full time education.
Affiliations
- I enjoy spending time with my 4 boys especially taking them to football and going on long walks.
Timeline
Catering Assistant
Cardinal Langley High School
10.2022 - 12.2023
Customer Service Manager
PL Distribution Ltd (co, P Louise Beauty)
11.2018 - 05.2022
Lunchtime organiser
St John Fisher School
05.2018 - 11.2018
Supervisor/cleaner
Time Out Cleaning Services
01.2017 - 08.2018
Finance Assistant/Admin Assistant
Weightmans LLP
01.2012 - 05.2016
Receptionist/Services
Weightmans LLP
09.2005 - 01.2012
Shop Assistant
Dazzle
08.2004 - 09.2005
Siddal Moor Sports School
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