Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Morris

Blackburn,Lancashire

Summary

Motivated professional with varied experience in customer-facing roles. Demonstrates strong teamwork and conflict resolution abilities to foster positive interactions. Eager to contribute to organisational success through dedicated service and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
Blackburn, Lancashire
07.2024 - Current
  • Enhanced customer satisfaction through prompt and efficient service delivery.
  • Facilitated effective collaboration among team members during peak operational periods.
  • Resolved customer complaints with empathy and professionalism, ensuring swift issue resolution.
  • Processed transactions to enhance financial accuracy and reliability.
  • Executed time-management skills to prioritise tasks effectively during high-demand periods.
  • Delivered meals and drinks promptly to enhance guest satisfaction.

Waitress

The Three Fishes
Clitheroe, Lancashire
03.2024 - 04.2024
  • Maintained cleanliness in dining area by efficiently clearing tables and resetting for incoming guests.
  • Delivered meals and beverages with precision to exceed customer expectations.
  • Enhanced customer experience through proactive engagement and dedicated service provision.

Front of house

Great Village
Blackburn, Lancashire
03.2023 - 01.2024
  • Resolved customer complaints to maintain satisfaction and business loyalty.
  • Assisted in the preparation of beverages and expedited food orders to ensure timely delivery to guests.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Advised on menu options based on allergies and preferences.

Education

A-Levels - Fine Art, Sociology, Psychology

Cardinal newman college
Preston
01-2023

GCSEs -

St Wilfrids CofE School
Blackburn
01-2021

Skills

  • Customer satisfaction
  • Team collaboration
  • Conflict resolution
  • Transaction processing
  • Time management
  • Multitasking efficiency

Timeline

Crew Member

McDonald's
07.2024 - Current

Waitress

The Three Fishes
03.2024 - 04.2024

Front of house

Great Village
03.2023 - 01.2024

A-Levels - Fine Art, Sociology, Psychology

Cardinal newman college

GCSEs -

St Wilfrids CofE School
Jessica Morris