Andrea Hossain
Leicester,Leicestershire
Summary
Dynamic and driven professional with a strong foundation in food safety, quality assurance, and customer service, backed by hands-on experience in leading brands such as McDonald’s, Amazon, and John Lewis. Adept at upholding HACCP standards, maintaining strict hygiene protocols, and proactively managing risk in high-pressure environments. Academically grounded with a Certificate of Higher Education in Computer Science from De Montfort University, supported by A-Levels in Mathematics and a Level 3 Diploma in IT. Renowned for clear communication, meticulous attention to detail, and a proactive, team-first mindset. Fluent in English, Bengali, Hindi, and Italian, with a passion for maintaining excellence in food safety and operational performance.
Overview
6
6
years of professional experience
12107
12107
years of post-secondary education
Work History
Crew member
McDonald's
Leicester, Leicestershire
04.2019 - 09.2020
- Worked hard to learn all required tasks quickly to maximize performance
- Liaised closely with Quality Assurance teams to ensure consistent adherence to HACCP guidelines.
- Cooked and prepared food items by chopping, dicing, and ingredients
- Completed additional learning opportunities to advance knowledge as a senior team member
- Knowledge of food hygiene standards
- Experience in risk assessment and hazard control
- Completed opening, closing, and shift change tasks in full to promote store efficiency
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Drove team success by completing jobs quickly and accurately
- Provided friendly and attentive service by promptly responding to customer inquiries and following up on order requests
- Efficiently processed cash and card payments during busy shopping periods using tills
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Proactively managed changes to legislation, ensuring continued compliance within the company's operations.
FULFILMENT ASSOCIATE
Amazon
Coalville, Leicestershire
08.2020 - 08.2021
- Packed and sealed items hourly for shipment, keeping them within company deadlines
- Independently completed picking, packing, and dispatching of customer orders
- Quality assessed products before packing and sealing, ensuring products were damage-free before dispatching
- Got trained on the mezzanine floor with special access, where the role was to make sure the main sorting conveyor belt was operational at all times
- Got trained on MHE trucks for picking items to be sent for packing
- Stayed in line with safety, quality, and production standards by following company guidelines and wearing PPE
- Stayed updated on the latest warehouse procedures and regulations by attending regular training
- Assisted team members with tasks to increase overall warehouse efficiency
- Maintained quality control standards through CPT times and ensuring safety procedures were followed
RETAIL SALES ASSISTANT
John Lewis & Partners
Leicester, Leicestershire
11.2021 - 02.2025
- Proactively promoted products sales and promotions by communicating deals to customers
- Proactively researched shop inventory details and specifications to efficiently answer customer queries
- Quickly cultivated good customer relationships by providing helpful, friendly, and attentive customer service
- Interfaced with customers, determining needs, provided recommendations, and up-sold services
- Assisted with change of the till system, both hardware and software
- Supported management with administrative tasks for efficient workflow.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
- Supported team members for improved operational efficiency.
Education
Certificate of Higher Education - Computer Science
De Montfort University
09.2019 - 09.2021
A-Levels - Mathematics
Regent College
Leicester 09.2017 - 07.2019
Btec Level 3 Diploma - Information Technology
Regent College
Leicester 09.2017 - 07.2019
IGCSEs edexcel - English Language
Bangladesh International Tutorial
IGCSEs edexcel - Mathematics
Bangladesh International Tutorial
IGCSEs edexcel - Further Pure Mathematics
Bangladesh International Tutorial
IGCSEs edexcel - Physics
Bangladesh International Tutorial
IGCSEs edexcel - Biology
Bangladesh International Tutorial
IGCSEs edexcel - Bengali
Bangladesh International Tutorial
Skills
- Communication skills
- Confident communicator
- Organisational skills
- Friendly
- Information Technology
- Inventory management
- Quality assurance
- Food preparation
- Temperature control management
- Safety procedures
- Food handling training
- Experience in food hygiene and sanitation protocols
- Strong documentation and record-keeping skills
- Hardworking
- Cross-Contamination reduction techniques
- Knowledge of HACCP
- Punctual
- Proactively
- Cash handling
- Customer relations
- Hazard management
- Customer satisfaction
- Customer inquiries
- Customer service
- Dispatching
- Mathematics
- Packing
- Merchandise
- Picking
- Quality control
- RETAIL SALES
- Sales
- Warehouse
- Food safety systems
- Food safety training
- Microsoft Word and Excel
- Microsoft Powerpoint
Languages
English
Bengali
Italian
Hindi
Personal Information
Timeline
RETAIL SALES ASSISTANT
John Lewis & Partners
11.2021 - 02.2025
FULFILMENT ASSOCIATE
Amazon
08.2020 - 08.2021
Certificate of Higher Education - Computer Science
De Montfort University
09.2019 - 09.2021
Crew member
McDonald's
04.2019 - 09.2020
A-Levels - Mathematics
Regent College
09.2017 - 07.2019
Btec Level 3 Diploma - Information Technology
Regent College
09.2017 - 07.2019
IGCSEs edexcel - English Language
Bangladesh International Tutorial
IGCSEs edexcel - Mathematics
Bangladesh International Tutorial
IGCSEs edexcel - Further Pure Mathematics
Bangladesh International Tutorial
IGCSEs edexcel - Physics
Bangladesh International Tutorial
IGCSEs edexcel - Biology
Bangladesh International Tutorial
IGCSEs edexcel - Bengali
Bangladesh International Tutorial
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