Summary
Overview
Work history
Education
Skills
Languages
Timeline
Receptionist
Marie Nembhard

Marie Nembhard

Coulsdon,Surrey

Summary

Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

Bar Staff/Waitress Assistant

LightBar
Coulsdon, Surrey
12.2024 - 06.2025
  • Increased food sales by 40%
  • Supported inventory management by maintaining accurate stock records of supplies.
  • Awarded 'Best Customer Orders' for order placements with clear communication to kitchen staff.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Maintained cleanliness in serving and dining area at all times.

Bartender (Part-time)

Fabio
Reigate, Surrey
03.2023 - 12.2024
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Developed rapport with regular patrons fostering a loyal customer base.

CAREER BREAK

Travelling
06.2021 - 09.2022

Visited Kenya, Ethiopia, Mauritius, South Africa, Bali and Vietnam.

Account Director

Brightcove
London
10.2019 - 06.2021
  • Managed numerous Enterprise clients in the Broadcast and entertainment sectors.
  • Increased revenue of key accounts by 72%.
  • Chaired review sessions with key stakeholders showcasing account health, usage, product enhancements, adoption programs and technical support issues.
  • Championed Early Adoption programs

Education

Higher National Diploma - Business Administration Diploma

South London College
London
09.1999 - 06.2001

Skills

  • Customer Service & Hospitality Management
  • Integrity and trustworthiness
  • Relationship & Customer Management
  • Business Development
  • Cultural awareness
  • Team Leadership
  • B2B & Cross-selling
  • Technical sales support
  • Sales forecasting
  • Customer retention strategies
  • Account management

Languages

French
Intermediate

Timeline

Bar Staff/Waitress Assistant

LightBar
12.2024 - 06.2025

Bartender (Part-time)

Fabio
03.2023 - 12.2024

CAREER BREAK

Travelling
06.2021 - 09.2022

Account Director

Brightcove
10.2019 - 06.2021

Higher National Diploma - Business Administration Diploma

South London College
09.1999 - 06.2001
Marie Nembhard