Marie Nembhard
Coulsdon,Surrey
Summary
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Bar Staff/Waitress Assistant
LightBar
Coulsdon, Surrey
2024.12 - 2025.06
- Increased food sales by 40%
- Supported inventory management by maintaining accurate stock records of supplies.
- Awarded 'Best Customer Orders' for order placements with clear communication to kitchen staff.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Maintained cleanliness in serving and dining area at all times.
Bartender (Part-time)
Fabio
Reigate, Surrey
2023.03 - 2024.12
- Demonstrated knowledge of drink recipes for improved customer experience.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Implemented new cocktail recipes by researching current trends in the industry.
- Developed rapport with regular patrons fostering a loyal customer base.
CAREER BREAK
Travelling
2021.06 - 2022.09
Visited Kenya, Ethiopia, Mauritius, South Africa, Bali and Vietnam.
Account Director
Brightcove
London
2019.10 - 2021.06
- Managed numerous Enterprise clients in the Broadcast and entertainment sectors.
- Increased revenue of key accounts by 72%.
- Chaired review sessions with key stakeholders showcasing account health, usage, product enhancements, adoption programs and technical support issues.
- Championed Early Adoption programs
Education
Higher National Diploma - Business Administration Diploma
South London College
London 1999.09 - 2001.06
Skills
- Customer Service & Hospitality Management
- Integrity and trustworthiness
- Relationship & Customer Management
- Business Development
- Cultural awareness
- Team Leadership
- B2B & Cross-selling
- Technical sales support
- Sales forecasting
- Customer retention strategies
- Account management
Languages
French
Intermediate
Timeline
Bar Staff/Waitress Assistant
LightBar
2024.12 - 2025.06
Bartender (Part-time)
Fabio
2023.03 - 2024.12
CAREER BREAK
Travelling
2021.06 - 2022.09
Account Director
Brightcove
2019.10 - 2021.06
Higher National Diploma - Business Administration Diploma
South London College
1999.09 - 2001.06