Jessica Cousins

Delivering parcels safely and efficiently to residential and business addresses.

Planning and organising delivery routes to maximise efficiency.

Providing excellent customer service during deliveries and collections.

Using handheld scanners and mobile delivery applications.

Managing daily workloads independently.

Ensuring parcels are handled carefully and delivered on time.

Maintaining a reliable work vehicle for daily courier work.

Improved customer satisfaction with prompt and courteous services.

Handled customer queries about deliveries professionally and efficiently.

Adapted to changing road conditions due to weather, prioritising safety at all times.

Kept up-to-date records of mileage for fuel reimbursement purposes.

Complied strictly with traffic regulations whilst on duty to maintain a clean driving record.

Built strong relationships with clients through excellent service, promoting repeat business.

Developed and maintained exceptional knowledge of local routes for timely deliveries.

Used local road knowledge to achieve faster deliveries compared to previous averages.

Provided special care in delivering fragile and hazardous products.

Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.

Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.

Exceeded customer satisfaction targets, scoring highly on in-app ratings.

Built and maintained strong working relationships with regular customers.

Ran errands on behalf of customers.

Covered other routes at short notice.

Supported other couriers with their workload.

• Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
• Assisted in stock rotation, reducing spoilage and wastage of ingredients.
• Ensured proper waste disposal to maintain a hygienic kitchen environment.
• Stored ingredients properly, extending their freshness dates significantly.
• Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
• Washed dishes quickly after meals service to free up space in the kitchen area.
• Cleaned utensils, achieving a more efficient work environment.
• Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
• Adhered to health and safety regulations with careful handling of food and equipment.
• Unloaded deliveries promptly for immediate storage and use of fresh produce.
• Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
• Maintained cleanliness throughout the kitchen for improved hygiene standards.
• Improved kitchen efficiency by assisting in food preparation tasks.
• Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
• Observed health and hygiene standards to minimise food contamination.
• Rotated stock to keep ingredients fresh.
• Used kitchen equipment as instructed and to safety protocols.
• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
• Mastered different types of cuisine, catering to diverse needs.
• Measured, weighed and mixed ingredients following recipe formulae and procedures.
• Completed final assemblies on dishes for service to customers.

• Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
• Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
• Ensured customer satisfaction by addressing specific requests or concerns promptly.
• Worked quickly to complete cleaning within allotted timeframes.
• Cleaned and dried windows, mirrors and glass surfaces.
• Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
• Emptied and cleaned trash cans following procedures.
• Safely stored cleaning solutions, equipment and chemicals.
• Monitored cleaning supplies and ordered more when necessary.
• Supported with laundry requests following customer specifications.