JESSICA BENAVIDES
Reading
Summary
Dedicated professional with a strong focus on customer satisfaction enhancement and data entry accuracy. Demonstrates expertise in up-selling and multilingual communication, ensuring effective interaction with diverse clientele. Proven ability in cash handling and online order fulfilment, complemented by a well-organised multitasking approach. A reliable team player committed to contributing to organisational success while seeking opportunities for career advancement.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Pharmacy Assistant
NHS Prodessionals
Reading
12.2022 - 03.2023
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Maintained confidential patient records in line with data protection laws.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
Dispensary Assistant
Orange Pharmacy
Reading
08.2020 - 09.2021
- Assisted patients by taking their orders through the phone, answering their queries or referring them to the relevant professional healthcare.
- Made sure district nurses and support staff were correctly updated about our services, keeping them informed by email or through the phone.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Endorsing NHS electronic and paper prescriptions correctly to make sure the exact payment will be reimbursed to the pharmacy.
- Handled cash and card transactions accurately whilst maintaining confidential patient records.
- Receiving, putting away and maintaining pharmaceutical stock, making sure the products are clean, presentable, intact and not contaminated in any way.
Healthcare Counter Assistant
Lloyds Pharmacy
Reading
08.2015 - 08.2020
- Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
- Assisted customers with product selection, responding promptly to their enquiries for improved shopping experience.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Attended regular training to offer optimised customer care with exceptional service knowledge.
- Monitored weekly sales circulars and recorded price changes, reporting to management for review.
- Served customers quickly during peak hours to minimise waiting time.
- Handled cashing up procedures, identifying and resolving differences between accounting information and cash drawer.
- Sold over the counter medicines following the WWHAM questions to gather relevant information that would enable me to give adequate advice regarding patient’s minor ailments or escalate the query to the responsible pharmacist, if required.
Education
NVQ Level 2 - Dispensing Assistant Course
Buttercups Training
Reading 02.2021 - 11.2022
NVQ Level 1 - Health and Medicines Assistant Course
GPhC
Reading 01.2016 - 06.2016
Skills
- Customer satisfaction enhancement
- Data entry accuracy
- Up-Selling experience
- Multilingual communication
- Cash handling
- Team player
- Online order fulfilment
- Well-organised multitasker
Languages
Spanish
Native
English
Fluent
Timeline
Pharmacy Assistant
NHS Prodessionals
12.2022 - 03.2023
NVQ Level 2 - Dispensing Assistant Course
Buttercups Training
02.2021 - 11.2022
Dispensary Assistant
Orange Pharmacy
08.2020 - 09.2021
NVQ Level 1 - Health and Medicines Assistant Course
GPhC
01.2016 - 06.2016
Healthcare Counter Assistant
Lloyds Pharmacy
08.2015 - 08.2020
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