Alina Beschier
London,Woolwich
Summary
Dynamic and detail-oriented professional with a strong foundation in customer service and sales techniques. Demonstrates exceptional money handling proficiency and electronic payment processing skills, ensuring seamless transactions and enhanced customer satisfaction. Adept at anticipating customer needs and resolving conflicts, supported by multilingual communication abilities in Russian, Romanian, and English. Proven track record of efficient multitasking and flexible schedule availability, contributing to effective reservation management and guest relations. Career aspirations include leveraging problem-solving skills to drive customer satisfaction enhancement in a challenging environment.
Overview
3
3
Languages
1
1
Certification
8
8
years of post-secondary education
11
11
years of professional experience
Work history
Retail Assistant / Sales Assistant
Robert Dyas
London, Greater London
2024.03 - Current
- Supported team members for improved operational efficiency.
- Boosted sales through suggestive selling techniques.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
Guest room attendant
Internationales Tagungszentrum Karimu
Burbach, North Rhine-Westphalia
2021.05 - 2023.03
- Prepared rooms efficiently, resulting in smooth check-ins.
- Followed hygiene protocols strictly whilst cleaning rooms and bathrooms, promoting a healthy environment.
- Prioritised tasks effectively during peak periods, reducing waiting times for guests.
- Reported maintenance issues promptly, ensuring quick resolution.
Receptionist / Administrative Assistant
Diplom Translation Agency
Chișinău, Chișinău
2018.06 - 2021.02
- Welcomed clients in a professional and friendly manner.
- Scheduled appointments and managed the daily booking calendar.
- Answered incoming phone calls and responded to email enquiries.
- Assisted clients with document submission and collection.
- Maintained accurate client records and updated databases.
- Coordinated communication between clients and translators.
- Processed payments and issued receipts.
- Prepared and organised documents for translation services.
- Handled confidential documents with discretion and professionalism.
- Managed multiple tasks efficiently in a fast-paced office environment.
- Provided excellent customer service and resolved client enquiries promptly.
- Maintained a tidy and well-organised reception area.
Office secretary
Căușeni District Council
Căușeni, Căușeni
2016.11 - 2018.04
- Organised meetings for productive communication among staff members.
- Acted as liaison between departments, encouraging open communication.
- Maintained confidential files securely, protecting company's sensitive data.
- Coordinated travel arrangements, optimising employee time management.
Sales assistant
Ovico Parfumerie
Chisinau, Chisinau
2015.08 - 2016.10
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Trained new staff members, fostering a supportive working environment.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Education
Secondary Education - Humanities
Mihai Eminescu High School
Căușeni,republic of Moldova 2004.09 - 2009.05
High School Diploma - General Studies
Alexei Mateevici High School
Căușeni, republic of Moldova 2010.09 - 2013.05
Certificate in Cookery - Culinary Arts
Vocational School – Cookery Programme
Căușeni,Republic of Moldova 2014.06 - 2014.11
Business and Tourism Management
Canterbury Christ Church University
London 2024.06 -
Skills
- Money handling proficiency
- Problem-Solving Skills
- Flexible schedule availability
- Customer satisfaction enhancement
- Attention to Detail
- Customer needs anticipation
- Electronic payment processing
- Efficient multitasking
- Customer Service
- Confident communicator
- Sales techniques
- Product knowledge
- Conflict Resolution
- Computer literate
- Reservation Management
- Guest Relations
- Communication Skills (russian,romanian and enghlish )
- Multitasking
Affiliations
- Creative writing and poetry, reading and continuous learning, dance and performing arts, music and singing, staying active through sports and fitness.
Certification
Certificate in Cookery / Professional Cookery Course
English Language Certificate
Languages
English
Upper intermediate (B2)
Russian
Upper intermediate (B2)
Romanian
Advanced (C1)
Timeline
Business and Tourism Management
Canterbury Christ Church University
2024.06 -
Retail Assistant / Sales Assistant
Robert Dyas
2024.03 - Current
Guest room attendant
Internationales Tagungszentrum Karimu
2021.05 - 2023.03
Receptionist / Administrative Assistant
Diplom Translation Agency
2018.06 - 2021.02
Office secretary
Căușeni District Council
2016.11 - 2018.04
Sales assistant
Ovico Parfumerie
2015.08 - 2016.10
Certificate in Cookery - Culinary Arts
Vocational School – Cookery Programme
2014.06 - 2014.11
High School Diploma - General Studies
Alexei Mateevici High School
2010.09 - 2013.05
Secondary Education - Humanities
Mihai Eminescu High School
2004.09 - 2009.05