Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Jesmin Akter

Welling,United Kingdom

Summary

A highly skilled professional with an MSc in International Business with Data Analytics from the University of Ulster, bringing extensive experience in customer service. Proven track record of delivering exceptional customer experiences through strong problem-solving abilities and effective communication. Known for maintaining composure under pressure and for handling complex situations with professionalism.

Demonstrates a commitment to continuous improvement by staying updated on industry trends and best practices. This dedication ensures top-notch service delivery in every customer interaction, consistently adding value to teams and organizations.

Overview

1
1
year of professional experience
9
9
years of post-secondary education

Work History

Customer Assistant

Tesco Superstore
Welling, Bexley
11.2024 - Current
  • Delivered exceptional customer service by greeting customers, addressing 50+ queries daily, and providing personalized product recommendations to enhance the shopping experience.
  • Assisted customers with product selection, ensuring full information and confidence in purchases.
  • Processed customer payments (cash, card, contactless), ensuring accurate change and receipts.
  • Supported inventory control by restocking shelves, organizing stock, and ensuring products were easily accessible and well-presented.
  • Processed returns, exchanges, and refunds in line with Tesco's policies, ensuring smooth resolutions for customer issues.
  • Maintained a clean and tidy store environment by keeping aisles clear, ensuring stocked shelves, and promptly addressing spills or hazards.
  • Collaborated with team members and supervisors to ensure smooth daily operations and excellent customer service delivery.
  • Increased sales through effective suggestive selling techniques, boosting customer satisfaction and driving revenue.
  • Provided prompt solutions to customer issues, ensuring satisfaction and fostering repeat business.
  • Efficiently picked, packed, and prepared online orders, ensuring accuracy and timely delivery.
  • Advised customers on product availability, pricing, and location, enhancing the in-store experience.
  • Consistently achieved high client satisfaction by offering comprehensive support and problem-solving.

Receptionist

Dessert Heaven
Crayford, Bexley
08.2024 - 12.2024
  • Greeting and welcoming 100 customers, Managing reservations and waitlists
  • Handling 50 phone calls, processing payments, managing front areas
  • Promoting Special offers, Managing deliveries and stock
  • Collaborating with Staff, customer satisfaction, increased sales

Waitress

AIK-SITAR Indian Cuisine
Charing Cross, City of Westminster
06.2024 - 08.2024
  • Greeting Customers, Taking orders, Serving Food and Drinks
  • Answering Questions, Handling Payments
  • Clearing and Re-decorating about 30-40 Tables everyday
  • Ensuring Customer Satisfaction
  • Collaborating with Kitchen Staff

Kitchen Assistant

JUMBO Chinese & Thai Cuisine
Welling, Bexley
05.2024 - 07.2024
  • Assisting with preparing food, chopping vegetables
  • Preparing ingredients, and assembling 40 types of simple dishes
  • Washing dishes, cleaning surfaces, and disposing of waste
  • Helping to receive, Unpack, and store supplies and ingredients
  • Assisting the chef, maintaining equipment, and following food safety protocols

Education

Bachelor of Business Administration - Accounting

National University
02.2017 - 11.2023

Certificate of Higher Education - Business Studies

Sylhet Government College
Bangladesh
01.2015 - 02.2017

Skills

  • Customer Service
  • Cash handling
  • Team player
  • Customer relations
  • Refund and exchange processing
  • Payment Processing
  • Product knowledge
  • Retail sales expertise
  • Assertiveness
  • Keen problem solver
  • Hard-working
  • Basic accounting
  • Professionalism

Custom

Available upon request

Timeline

Customer Assistant

Tesco Superstore
11.2024 - Current

Receptionist

Dessert Heaven
08.2024 - 12.2024

Waitress

AIK-SITAR Indian Cuisine
06.2024 - 08.2024

Kitchen Assistant

JUMBO Chinese & Thai Cuisine
05.2024 - 07.2024

Bachelor of Business Administration - Accounting

National University
02.2017 - 11.2023

Certificate of Higher Education - Business Studies

Sylhet Government College
01.2015 - 02.2017

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Jesmin Akter