Jenny Yule
Derby,Derbyshire
Summary
I consider myself an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I present willingness to take on added responsibilities to meet team goals. I take pride in providing excellent customer service offering a pleasant dining experience for restaurant customers whilst also being skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner along with maintaining focus and a positive attitude in stressful situations and high-volume environments. I am a self-motivated individual engaging in guest relations and upselling products and services; ability to provide a welcoming, satisfactory atmosphere.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Waitress
Thai Boran Restaurant
Derby, Derbyshire
04.2022 - 11.2022
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar and kitchen closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Arranged tables and set up linens and silverware in preparation for guests.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences. Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Confirming, managing reservations upon guests' arrival
Education
GCSEs - English, Maths, Science, History, Geography, Hair and Beauty
Lees Brook Community School
Derby 09.2018 - 06.2023
Skills
- Efficient under pressure
- Strong, enthusiastic communication
- Highly responsible, organised and reliable
- Expert multitasker
- Ability to work well in team
- Upbeat, outgoing and positive regarding customer service
- Reservations management
- Thorough attention to detail
Languages
English
Native
Thai
Intermediate
Timeline
Waitress
Thai Boran Restaurant
04.2022 - 11.2022
GCSEs - English, Maths, Science, History, Geography, Hair and Beauty
Lees Brook Community School
09.2018 - 06.2023
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