Heliane Afonso
london, stratforf ,united kingdom
Summary
I am an organized and independent individual, with strong time management skills, that learn new tasks quickly and effectively and easily work with team members to keep customers happy and lines under control.
Overview
7
7
years of professional experience
Work history
Waitress
J Sheekey
london, united kingdom
11.2022 - Current
- Processed cash, credit card and voucher payments using POS terminals.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Maintained safe hygiene and food handling standards for full compliance.
- Maintained brand image by keeping neat personal appearance.
- Greeted new customers, answered initial questions and took drink orders.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
Waitress
Vegan junkies
Lisbon, Portugal
07.2021 - 10.2022
- Served meals and drinks with professionalism and skill
- Prepared mixed drinks and poured wine, beer and non-alcoholic
- Kept guest tables neat and tidy
- Processed cash, credit card and voucher payments using POS terminals.
Supermarket Assistant
Continente, sonae
Lisbon, Portugal
04.2021 - 10.2022
- Maintained and replenished stock according to store merchandising layout
- Practiced safe and secure stock handling methods, reducing product damage and loss.
Receptionist
solinca health & fitness
lisbon
01.2022 - 04.2022
- Answered 150+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Retail Assistant
Primark
Lisbon, Portugal
10.2019 - 04.2021
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
Supermarket Assistant
Mini Preço
Lisbon, Portugal
10.2018 - 10.2019
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability
- Managed customer complaints
- Prepared orders for customers with wrapped, bagged, and boxed items
- Totaled bills using math's skills and maintained accurate till count.
Waitress Papazoo
Lisbon Zoo
Lisbon, Portugal
05.2016 - 09.2018
- Served meals and drinks with professionalism and skill
- Maintained bar stocks, replenishing daily as necessary
- Trained new wait staff to deliver quality service and uphold brand standards.
Education
Bachelor's degree - Human Resource Management
Lusophone university of Humanities and Technology
2022
Skills
- Highly responsible and reliable
- Efficient under pressure
- Barista experience
- Outstanding customer service
- Efficient payment processing
- Efficient multitasker
- Excellent communication
Timeline
Waitress
J Sheekey
11.2022 - Current
Receptionist
solinca health & fitness
01.2022 - 04.2022
Waitress
Vegan junkies
07.2021 - 10.2022
Supermarket Assistant
Continente, sonae
04.2021 - 10.2022
Retail Assistant
Primark
10.2019 - 04.2021
Supermarket Assistant
Mini Preço
10.2018 - 10.2019
Waitress Papazoo
Lisbon Zoo
05.2016 - 09.2018
Bachelor's degree - Human Resource Management
Lusophone university of Humanities and Technology
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