Heliane Afonso
london, stratforf ,united kingdom
Summary
I am an organized and independent individual, with strong time management skills, that learn new tasks quickly and effectively and easily work with team members to keep customers happy and lines under control.
Overview
7
7
years of professional experience
Work history
Waitress
J Sheekey
london, united kingdom
2022.11 - Current
- Processed cash, credit card and voucher payments using POS terminals.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Maintained safe hygiene and food handling standards for full compliance.
- Maintained brand image by keeping neat personal appearance.
- Greeted new customers, answered initial questions and took drink orders.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
Waitress
Vegan junkies
Lisbon, Portugal
2021.07 - 2022.10
- Served meals and drinks with professionalism and skill
- Prepared mixed drinks and poured wine, beer and non-alcoholic
- Kept guest tables neat and tidy
- Processed cash, credit card and voucher payments using POS terminals.
Supermarket Assistant
Continente, sonae
Lisbon, Portugal
2021.04 - 2022.10
- Maintained and replenished stock according to store merchandising layout
- Practiced safe and secure stock handling methods, reducing product damage and loss.
Receptionist
solinca health & fitness
lisbon
2022.01 - 2022.04
- Answered 150+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Retail Assistant
Primark
Lisbon, Portugal
2019.10 - 2021.04
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
Supermarket Assistant
Mini Preço
Lisbon, Portugal
2018.10 - 2019.10
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability
- Managed customer complaints
- Prepared orders for customers with wrapped, bagged, and boxed items
- Totaled bills using math's skills and maintained accurate till count.
Waitress Papazoo
Lisbon Zoo
Lisbon, Portugal
2016.05 - 2018.09
- Served meals and drinks with professionalism and skill
- Maintained bar stocks, replenishing daily as necessary
- Trained new wait staff to deliver quality service and uphold brand standards.
Education
Bachelor's degree - Human Resource Management
Lusophone university of Humanities and Technology
2022
Skills
- Highly responsible and reliable
- Efficient under pressure
- Barista experience
- Outstanding customer service
- Efficient payment processing
- Efficient multitasker
- Excellent communication
Timeline
Waitress
J Sheekey
2022.11 - Current
Receptionist
solinca health & fitness
2022.01 - 2022.04
Waitress
Vegan junkies
2021.07 - 2022.10
Supermarket Assistant
Continente, sonae
2021.04 - 2022.10
Retail Assistant
Primark
2019.10 - 2021.04
Supermarket Assistant
Mini Preço
2018.10 - 2019.10
Waitress Papazoo
Lisbon Zoo
2016.05 - 2018.09
Bachelor's degree - Human Resource Management
Lusophone university of Humanities and Technology