Jennifer Treadgold
Surbiton
Summary
Customer-focused professional with expertise in customer service, complaint management, and case management. Skilled in complex problem-solving and workload prioritisation to enhance service efficiency. Proficient in Microsoft Office Suite, Adobe Creative Suite, and social media, with bilingual capabilities that strengthen communication. Committed to confidentiality and exceptional service delivery, with a desire to further develop skills in graphic design and photography.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work history
Case Administrator
Swedish Police Force
Stockholm
- Coordinated administrative tasks to support efficient office operations.
- Coordinated administrative tasks for Pum-A.
- Developed detailed scheduling plans for operations.
- Scheduling in COPS.
- Scheduling and planning for new police trainees.
- Oversaw educational programmes and policies to ensure compliance and effectiveness.
- Analysed challenges and developed solutions.
- Processed returns and managed confiscated items.
- Managed access control systems within the facility.
- Managed security camera operations to enhance facility security.
- Bookings and orders in the internal system.
- Scheduling and planning for new police trainees.
Multimedia Evidence Support Case Administrator
Swedish Police Force
Stockholm
01.2021 - 07.2026
- Provided technical support and managed photo and video evidence for investigations, ensuring integrity and accessibility of materials.
- Onsite field work, video evidence collection and crime scene investigations
- Analyzing videos to identify suspects and crimes
- Processed evidence, recorded reports and incidents, and managed data storage on system to maintain accurate case documentation.
- Coordinated administrative tasks for case files, facilitating efficient workflow and access to critical information.
- Collaboration with other investigation departments and teams.
- Responded to calls during on-call shifts to provide support.
- Departmental communication, emails and call handling.
- Team Scheduling and organizing in OneNote.
- Completed diploma in radio communication, focusing on effective communication techniques.
- Obtained diploma in RBI after completing regional basic investigation training.
- Applied proactive approaches to identify and resolve issues.
Helpdesk Coordinator
Coor Helpdesk, Nya Karolinska Solna Hospital
Stockholm Karolinska Hospital
05.2020 - 12.2020
Service Repair Support Administrator
Nikon Sweden AB
01.2017 - 07.2020
- Answer Repair Support telephone calls and provide callers with information and quotations
- Resolved customer complaints, improving overall satisfaction.
- Create repair return RMA’s, maintain and enter customer information
- Repair Administration, paperwork and invoicing.
- Repair Turnaround time management, KPI’s
- Coordinated logistics for movement of defective and repaired photographic products.
- Developed in-depth product knowledge to support customer inquiries and sales.
- Spare part ordering and stock control.
- Use various computer applications, such as Repair database systems, word processing and excel.
- Liaise with developers and management.
- Guided and supported team members to enhance their performance.
- Reviewing reports and statistics
- Operate office equipment, such as Printers, copiers, phone systems, Webex, Jabber
- Greet visitors or callers and register their repairs.
- Nikon Professional Services Support
Cashier
Coop Sverige
04.2011 - 12.2016
- Processed payments via cash, credit cards, vouchers, or direct debits to ensure accurate transactions.
- Issue Invoices, receipts, refunds, credits or change to customers.
- Maintained accurate records of monetary exchanges, authorisation forms, and transaction reconciliations to support financial integrity.
- Resolved customer complaints to improve service quality and enhance customer satisfaction.
- Oversaw team operations during manager's absence to ensure continuity.
Education
Photography, Photo Editing, Mathematics, English, Graphic Design, History
Fredrika Bremergymnasierna
Handen 01.2010 - 01.2013
B1 -
IELTS English Language Exam
London 03.2024 -
Skills
- COPS system
- Rakel system
- TekPro system
- Case Management
- Case file preparation
- Microsoft Office, OneNote
- Microsoft Office skills
- Customer Handling
- Complaint management
- Customer Service
- Customer relations
- Workload prioritisation
- Complex problem solving
- Complex problem analysis
- Service orientation
- Confidentiality awareness
- Bilingual or multilingual
- English Language - Fluent
- Adobe Photoshop, Lightroom, Premiere Pro
- Photography
- Stock control
Languages
English
Fluent
References
References available upon request.
Timeline
B1 -
IELTS English Language Exam
03.2024 -
Multimedia Evidence Support Case Administrator
Swedish Police Force
01.2021 - 07.2026
Helpdesk Coordinator
Coor Helpdesk, Nya Karolinska Solna Hospital
05.2020 - 12.2020
Service Repair Support Administrator
Nikon Sweden AB
01.2017 - 07.2020
Cashier
Coop Sverige
04.2011 - 12.2016
Photography, Photo Editing, Mathematics, English, Graphic Design, History
Fredrika Bremergymnasierna
01.2010 - 01.2013
Case Administrator
Swedish Police Force