Abu Sayem
Romford,United Kingdom
Summary
A highly skilled professional with expertise in advanced computer skills, communication, and leadership. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Proficient in public relations, diary management, and conference planning, with a strong aptitude for fast learning and detailed minute-keeping. Experienced in cash management, Microsoft Excel & spreadsheet management, business correspondence, database management & data entry. Adept at conflict resolution and staff relations, with strong interpersonal skills and verbal communication. Committed to training staff and maintaining compliance records while assessing compliance vulnerabilities and risk. Career goals include leveraging these competencies to drive organisational success and enhance team performance.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
19
19
years of professional experience
Work history
Case administrator
Ministry of Justice
London, Greater London
09.2025 - Current
- Streamlined document organisation for efficient retrieval during court proceedings.
- Ensured accurate, timely processing of legal paperwork with meticulous attention to detail.
- Coordinated across legal departments to facilitate seamless case progression.
- Assisted in preparation of trial exhibits, contributing to successful court presentations.
- Maintained compliance with regulatory requirements in all administrative operations.
- Provided exceptional support services to solicitors and barristers, enhancing overall team effectiveness.
- Liaised with external agencies to conduct comprehensive case investigations.
- Executed safeguarding duties in accordance with NPS statutory responsibilities and agency policies.
Receptionist / Admin
Ministry of Justice
London, United Kingdom
02.2023 - 09.2025
- Delivered accurate service information through phone, email, and in-person interactions.
- Managed over 100 calls daily, ensuring timely responses.
- Optimised office efficiency by managing incoming and outgoing mail.
- Oversaw database to maintain updated and precise records.
- Resolved enquiries, appointment requests, and billing queries efficiently.
- Collaborated with various departments to enhance workflow and establish positive rapport.
- Conducted stocktakes and managed office supplies, ensuring adequate inventory levels.
- Prepared and submitted progress reports to upper management regularly.
Personal Assistant
Barrister Roy
London, United Kingdom
12.2016 - 12.2022
- Organised personal and professional calendars with timely reminders.
- Drafted correspondence, compiled reports, and prepared presentations.
- Greeted clients professionally while providing knowledgeable assistance.
- Maintained digital filing system and managed incoming and outgoing mail.
- Prepared meeting rooms and event spaces for client engagements.
- Managed over 50 client calls daily to ensure effective communication.
Floor Supervisor
Asia Spice
Romford, United Kingdom
02.2012 - 01.2013
- Supervised floor staff, optimising food service operations and maintaining high standards.
- Led team meetings to enhance communication and facilitate effective task delegation.
- Monitored floor activities to ensure compliance with company policies and regulations.
- Resolved customer complaints, achieving higher satisfaction levels and fostering a safe environment.
- Enhanced product knowledge through menu classes and taste panels.
- Maintained payroll accuracy while ensuring seamless shift transitions.
- Implemented a positive feedback system, boosting team morale and engagement.
- Updated pricing and promotions to meet store objectives.
Front Office Team Member
Novotel Hotel
London, United Kingdom
12.2010 - 01.2012
- Delivered efficient guest registration and departure services.
- Attended incoming calls, striving for total customer satisfaction.
- Ensured professional and accurate information management during arrivals and departures.
- Maintained cleanliness to uphold hygiene standards and enhance guest experience.
- Organised weekly meetings to bolster team communication and cohesion.
- Collaborated on additional tasks to achieve team objectives.
Customer Care Supervisor
Grameen Phone
Dhaka, Bangladesh
01.2007 - 09.2010
- Supervised daily operations of customer care team, ensuring consistent service quality.
- Resolved customer queries and complaints, adhering to company guidelines.
- Captured and updated customer data, maintaining high accuracy standards.
- Tracked orders and processed refunds efficiently for customers.
- Delegated tasks during peak hours to optimise workflow.
- Collaborated with departments to establish schedules for special projects.
- Oversaw recruitment processes for clerical staff in accounting and operations teams.
- Delivered first-class customer service with empathy and professionalism.
Education
Undergraduate Degree - BBA
Business Administration
Dhaka / BangladeshGCSEs - Business Studies
Business Studies
Dhaka / BangladeshA-Levels - Science
Science
Kishtia / BangladeshNVQ Level 5 - Hospitality Management & Tourism
Hospitality Management
London / United Kingdom Skills
- Advanced computer skills
- Effective communication
- Calm under pressure
- Problem solving
- Leadership abilities
- Public relations expertise
- Fast typing speed
- Staff relations management
- Diary management
- Conference planning
- Quick learner
- Detailed minute keeping
- Cash management experience
- Microsoft Excel proficiency
- Business correspondence skills
- Database management and data entry
- Conflict resolution strategies
- Interpersonal skills
- Verbal communication proficiency
- Expense management techniques
- Staff training and development
- Compliance maintenance strategies
Affiliations
- Cooking
- Reading Books
- Travelling
Languages
English
Fluent
Bengali
Fluent
Hindi
Fluent
Urdu
Advanced
Panjabi
Intermediate
References
References available upon request.
Timeline
Case administrator
Ministry of Justice
09.2025 - Current
Receptionist / Admin
Ministry of Justice
02.2023 - 09.2025
Personal Assistant
Barrister Roy
12.2016 - 12.2022
Floor Supervisor
Asia Spice
02.2012 - 01.2013
Front Office Team Member
Novotel Hotel
12.2010 - 01.2012
Customer Care Supervisor
Grameen Phone
01.2007 - 09.2010
Undergraduate Degree - BBA
Business Administration
GCSEs - Business Studies
Business Studies
A-Levels - Science
Science
NVQ Level 5 - Hospitality Management & Tourism
Hospitality Management
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