Lauren Dey
SHEFFIELD,United Kingdom
Summary
Dedicated and Resilient with a strong foundation in building trustworthy client relationships and maintaining confidentiality. Demonstrates exceptional skills in prioritising workload effectively and understanding the justice system, ensuring efficient case management and customer service. Committed to upholding professional ethics while gathering and assessing information, with a focus on time management efficiency. Organised and driven, with strong communication and problem-solving skills, ensuring efficient case management and client satisfaction. Proficient in managing administrative tasks and adept in working within team environments.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work history
Case Administrator
HMPPS
Sheffield, South Yorkshire
10.2019 - Current
- Providing Administrative support within the Probation Service.
- Ensuring that staff and people on probation are supported through efficient processes.
- Maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
Legal secretary
Howells LLP
Sheffield, South Yorkshire
01.2012 - 12.2025
- Assisted in case preparation to ensure accuracy and readiness for court proceedings.
- Provide essential support to Solicitors
- Ensure effective delivery of legal advice and to provide administration support to a busy legal advice team.
- Making and diarising appointments
- Drafting documents for Court
- liaising with Prisons, Crown Prosecution Service and Barristers Chambers
- Collating Briefs for Counsel
- Word processing and completing documents
- Keeping files up to date, both paper and electronic
- Taking incoming calls
- Reception cover on a rota basis
- Attending Crown Court and Magistrates Court
- Clerking at Crown Court, assisting Barristers and supporting clients through Trials.
Office Manager
Honeycomb Bar and Restaurant
Sheffield, South Yorkshire
12.2018 - 12.2019
- Providing assistance with employment contracts.
- Registering and setting up the business on Companies House
- Setting up polices and procedures
- Recruiting staff
- Staff training
- Setting up and maintaining a filing system.
- Setting up and maintaining an accounting system. Inputting invoices, banking and completing VAT returns.
- General day to day tasks involved with running an office.
Paralegal
Howells LLP
Sheffield, South Yorkshire
12.2015 - 12.2018
- Managed a high volume of cases, demonstrating strong organisational skills.
- Assisted senior solicitors by conducting legal research.
- Provided general support during employment tribunals, assisting solicitors as required.
- Navigated legal databases, keeping files up to date
- Advising and assisting clients with their claims.
- Assisting and supporting clients with mediation and settlements through ACAS
- Preparing lengthy advise letters and Legal Submissions.
- Advising clients on a helpline on a rota basis
Trainee Legal Secretary
Howells Solicitors
Sheffield, South Yorkshire
09.2010 - 09.2012
- Provided essential support to fee earners to ensure effective delivery of legal advice.
- Provided administration support to a busy legal advice team.
- Making and diarising appointments
- Drafting documents
- Managing outgoing and incoming post
- Putting together bundles for Court
- Taking documents to Court
- Audio Typing and word processing
- Taking new client instructions over the phone
- Taking instructions from clients during office drop in sessions
- General admin tasks ie faxing, copying and scanning
Customer Services Agent
Insight UK
Sheffield, South Yorkshire
09.2009 - 09.2010
- Customer Service Role
- Resolving complaints and issues.
- Answering client queries and signposting to the correct department
- Dealing with returns and refunds.
- Keeping and managing accurate electronic records
Sales Assistant
Topshop
Sheffield, South Yorkshire
02.2008 - 09.2009
- Assist customers on the shop floor
- Conduct stock takes
- Ensuring the department run smoothly
- Processing payments on the till
- Dealing with returns and exchanges
Education
CILEX
Sheffield College
Sheffield 09.2012 - 09.2015
NVQ Level 2 -
Insight UK
Sheffield 09.2008 - 09.2009
NVQ Level 2 -
Sheffield College
Sheffield 09.2010 - 09.2011
GCSEs -
Birley Community College
Sheffield 09.2002 - 09.2007
Skills
- Building trustworthy client relationships
- Professional ethics
- Prioritising workload effectively
- Justice system understanding
- Confidentiality awareness
- Time management efficiency
- Information gathering and assessment
- Customer Service
- Case Management
Timeline
Case Administrator
HMPPS
10.2019 - Current
Office Manager
Honeycomb Bar and Restaurant
12.2018 - 12.2019
Paralegal
Howells LLP
12.2015 - 12.2018
CILEX
Sheffield College
09.2012 - 09.2015
Legal secretary
Howells LLP
01.2012 - 12.2025
Trainee Legal Secretary
Howells Solicitors
09.2010 - 09.2012
NVQ Level 2 -
Sheffield College
09.2010 - 09.2011
Customer Services Agent
Insight UK
09.2009 - 09.2010
NVQ Level 2 -
Insight UK
09.2008 - 09.2009
Sales Assistant
Topshop
02.2008 - 09.2009
GCSEs -
Birley Community College
09.2002 - 09.2007
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