Jennifer Phrankey
Manchester,England
Summary
Compassionate and dedicated support worker with extensive experience in residential and social activity support. Driven by empathy, respect, and integrity, provides person-centred care that upholds dignity and promotes well-being. Skilled in active listening, crisis management, safeguarding procedures, and emotional support, Committed to fostering resilience, encouraging positive behaviour, and making a meaningful impact on individuals' lives. Reliable and adaptable, prioritizes mental health awareness while ensuring a safe, supportive, and empowering environment for those in care.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Residential Support Worker
West Yorkshire Future Support
Littleborough, OL15 9PW, England
01.2024 - Current
- Assisted residents to achieve daily living skills.
- Improved resident well-being with individualized care plans.
- Kept accurate records to ensure continuity of care for residents.
- Ensured safety by monitoring residential environment regularly.
- Upheld strict confidentiality protocols, safeguarding privacy rights of all those residence.
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Administered medication following physician guidelines, ensuring correct dosages at all times.
- Escalated critical situations swiftly, preventing harm to residents or property damage.
- Optimize resident comfort by maintaining homely, stable and caring environment.
- Assisted patients with daily personal, hygiene and incontinence care.
Operations Assistant
Heartland Alliance Ltd
1st Avenue, Gwarinpa, Abuja, Nigeria
02.2017 - 10.2023
- Assured smooth operation with proper inventory management.
- Coordinated office activities, enhancing overall workflow.
- Fostered team collaboration with effective communication techniques.
- Promptly resolved queries for enhanced customer satisfaction.
- Streamlined documentation, minimizing errors and redundancies.
- Generated reports as required, aiding decision-making process.
- Provided training to new hires, improving their job readiness.
- Responded to inquiries, providing information and assistance to team members.
- Coordinated logistics for smooth operation of daily tasks, optimizing workflow.
- Organised master calendar of appointments, operational targets and projects.
Education
Master of Science - Management with Data analytics
BPP University
11.2023 - 12.2024
NVQ Level 3 - Health and Social Care
London College of Professional Studies
London, England 03.2024 - 09.2024
Bachelor of Science - Physics
Nasarawa State University
Keffi, Nigeria 12.2006 - 11.2010
West African Senior School Certificate (WAEC) - English, Mathematics, Physics, Chemistry,Biology, Economics
West African Examination Council
Lagos-Island, Lagos State, NigeriaSkills
- Social activity support
- Medication planning and record-keeping
- Collaborative team player
- Energetic and Intelligent
- Effective communication
- Person-Centred Approach
- Emotional support and companionship
- Teen behaviour management
- Mental health awareness
- Positive behaviour encouragement
- Patience and tolerance
- Child protection understanding
Languages
English
Fluent
References
References available upon request.
SOFTWARE
* Clear Care
* PowerPoint
* Excel
* Microsoft Word
Timeline
NVQ Level 3 - Health and Social Care
London College of Professional Studies
03.2024 - 09.2024
Residential Support Worker
West Yorkshire Future Support
01.2024 - Current
Master of Science - Management with Data analytics
BPP University
11.2023 - 12.2024
Operations Assistant
Heartland Alliance Ltd
02.2017 - 10.2023
Bachelor of Science - Physics
Nasarawa State University
12.2006 - 11.2010
West African Senior School Certificate (WAEC) - English, Mathematics, Physics, Chemistry,Biology, Economics
West African Examination Council
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