Hayley Jones
Wednesfield,Wolverhampton
Summary
Dedicated professional with extensive expertise in community engagement and care plan development, specialising in behavioural monitoring and therapeutic intervention. Demonstrates proficiency in medication administration, nutritional management, and safety assurance, ensuring comprehensive support for individuals with learning disabilities. Skilled in promoting independence and social inclusion while delivering emotional support and resilience building. Adept at multi-agency collaboration, undertaking audits, risk assessments, and care plan updates to enhance service delivery. Committed to advancing disability rights knowledge and mental health awareness through empathic listening and positive behaviour encouragement.
Compassionate individual with strong communication and problem-solving skills, coupled with background in customer service and conflict resolution. Proven ability to build trust and provide support in challenging situations. Dedicated to creating positive and nurturing environment for residents, fostering their growth and well-being.
Overview
20
20
years of professional experience
4038
4038
years of post-secondary education
Work history
Residential support worker
City of Wolverhampton Council
Wednesfield, Wolverhampton
02.2011 - Current
- Fostered a sense of community amongst residents through organised activities.
- Assisted residents to achieve daily living skills.
- Provided emotional support for residents in distress.
- Communicated effectively with families, offering reassurance and updates on resident progress.
- Improved resident wellbeing with individualised care plans.
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Facilitated therapeutic interventions with external agencies to promote resident recovery process.
- Ensured safety by monitoring residential environment regularly.
- Coordinated meal preparation and distribution, ensuring balanced nutrition for all residents.
- Delivered personal care whilst preserving dignity and respect of each individual resident.
- Helped arrange transport for appointments outside the residence, guaranteeing timely attendance by all parties involved.
- Collaborated with healthcare professionals for optimal resident health outcomes.
- Administered medication following physician guidelines, ensuring correct dosages at all times.
- Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
- Conducted routine checks during night shifts to maintain a secure environment for everyone in residence.
- Maintained cleanliness, enhancing living conditions for residents.
- Kept accurate records to ensure continuity of care for residents.
- Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
- Promoted social inclusion by supporting individual interests, hobbies and social activities.
- Completed bed, welfare and security checks on residents.
- Optimised resident outcomes, setting boundaries and expectations in line with Individual Treatment Plans.
- Managed medications and oversaw compliance with personal treatment plans.
- Delivered effective daily care to 16 residents with complex care needs.
- Guaranteed physical and emotional wellbeing of residents, incorporating therapy and social-based activities.
Support worker
Copper beeches lodge
St Austell, Cornwall
09.2005 - 02.2011
- Promoted physical activity through assistance with exercises improving overall health condition of the individual.
- Maintained detailed records of individual behaviour changes.
- Provided companionship during outings contributing to an active social life for clients.
- Contributed feedback on individual progress leading to adjustments in personalised care plans.
- Actively listened to client concerns thus creating a comforting environment.
- Administered medication according to schedule, promoting optimal health outcomes.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Facilitated social activities, improving quality of life for residents.
- Respected privacy of the residents whilst providing care.
Education
GCSEs -
Fowey Community college
Fowey, Cornwall 09.1998 - 06.2003
NVQ Level 3 - Health and social care
City and Guilds
Aspire into management
City of Wolverhampton council
WolverhamptonSkills
- Community engagement
- Care plan development
- Behavioural monitoring
- Nutritional management
- Therapeutic intervention
- Medication administration
- Independence promotion
- Safety assurance
- Social inclusion support
- Record keeping
- Emotional support delivery
- Resilience building
- Transport coordination
- Disability rights knowledge
- Mental health training
- Patience and tolerance
- Caring attitude
- Positive behaviour encouragement
- Advanced dbs check
- Hygiene promotion expertise
- Empathic listening aptitude
- Multi-Agency working familiarity
- Resilience building facilitation
- Understanding of learning disabilities
- Basic life support trained
- Emotional support capacity
- Personal care assistance
- Bed checks
- Fire safety training
- Documentation skills
- Self care promotion
- Social activity support
- Health and safety training
- Manual handling trained
- Driving licence
- Strength-based practice
- Mental health awareness
- Undertake audits (medication, money, infection, slings)
- Undertake care plan writing and updates
- Undertake risk assessments and updates
Timeline
Residential support worker
City of Wolverhampton Council
02.2011 - Current
Support worker
Copper beeches lodge
09.2005 - 02.2011
GCSEs -
Fowey Community college
09.1998 - 06.2003
NVQ Level 3 - Health and social care
City and Guilds
Aspire into management
City of Wolverhampton council