Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Jennifer Johnson

Loxwood,West Sussex

Summary

Motivated secretary eager to contribute clerical skills and training to productive office team. Strong command of medical terminology and appointment coordination. Committed to safeguarding patient privacy with strict adherence to charting and reporting requirements.

Overview

32
32
years of professional experience
5
5
years of post-secondary education

Work History

Medical Secretary

Riverbank Medical Centre
Midhurst, West Sussex
03.2022 - Current
  • Processed referrals in SystemOne with speed and accuracy to minimise delays to treatment.
  • Prepared correspondence, audio transcription, reports and general typing using SystemOne.
  • Addressed questions and escalated issues/complaints to management.
  • Typed dictation from doctors and updated charts of patients.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Implemented and maintained efficient office management systems to enable staff to optimise their patient care services.


Data Management Administrator

Austin Road Surgery
Guildford, Surrey
03.2015 - 02.2022


  • Worked as key senior member of a large administration team.
  • Responsible for identifying and entering correct diagnostic, investigation and treatment codes from all patient related correspondence, using IT software.
  • Responsible for ensuring correct primary care follow up and further investigations happen as planned and intended.
  • Communicate important information to the relevant clinical team members.
  • Cross covered with more traditional reception based roles when required according to staff fluctuations.
  • Dealing with clients with complex needs and disabilities, and some with difficult to meet demands and expectations.
  • Working within complex GDPR parameters.

Operations Manager

AXA Assistance
Redhill, Surrey
05.2000 - 11.2011
  • Instilled high performance culture through the Healthcare sector, leading to improve member outcome.
  • Motivate Healthcare team of nurses, midwives and pharmacists to deliver highest standards across AXA PPP Healthcare through regular feedback, training, case audits and 1-2-1 feedback sessions.
  • Liaise with outsources across various healthcare suppliers including ROCHE and the BBC.
  • Act as liaison between various business departments (marketing, sales, Human Resources and quality management).
  • Provide training and support to agents.

Cabin Crew Manager

British Airways
Crawley, West Sussex
02.1994 - 04.2000
  • Worked as cabin crew on long haul and short haul flights.
  • Adaptable to changeable working role requirements, and working with multiple different individuals as part of a larger team.
  • Developed good resilience to working long shift patterns and antisocial working arrangements.
  • Good experience dealing with the challenges that arise from a customer facing role, and conflict resolution.
  • Developed extremely effective communication skills working with a variety of work colleagues with varying personalities and work styles; having to successfully work together as a team to constantly deliver a high standard or professionalism.

Live-In Nanny

Mr Richardson
Oxshott, Surrey
03.1992 - 01.1994
  • Attended the needs of a young child, by means of play, help with educational tasks and meal preparation.
  • Developed good skills, listening to, and delivering demands and expectations of both adult employees as well as their child.
  • Invaluable life experience, and unrivalled experience managing work expectations, delivering a standard of work and professionalism at all times.

Education

GCSEs -

Rosebery School
Epsom
09.1986 - 07.1991

Skills

  • ERS
  • Patient queries
  • System One
  • EMIS
  • Microsoft Office Suite
  • Procedure coding
  • Records management

Languages

English
Beginner

Timeline

Medical Secretary

Riverbank Medical Centre
03.2022 - Current

Data Management Administrator

Austin Road Surgery
03.2015 - 02.2022

Operations Manager

AXA Assistance
05.2000 - 11.2011

Cabin Crew Manager

British Airways
02.1994 - 04.2000

Live-In Nanny

Mr Richardson
03.1992 - 01.1994

GCSEs -

Rosebery School
09.1986 - 07.1991

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Jennifer Johnson