Jakub Krucz
London
Summary
Experienced in medical administrative work and patient support. Dedicated to patient satisfaction, team efficiency, and strict compliance with regulations. Skills include organisation and file management.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Patient Access Co-ordinator
The London Clinic
119 Harley St, London, W1G 6AU
07.2025 - Current
- Provided a professional welcome, handling enquiries and requests promptly and courteously.
- Accurately registered patients, update records, and process bookings in multiple systems.
- Arranged payment plans, take deposits, and check insurance authorisations and Letters of Guarantee.
- Ensured daily cash handling and reconciliations are completed accurately.
- Supported patient flow, coordinating with clinical teams to minimise delays.
- Handled sensitive information with discretion and confidentiality.
- Assisted patients with additional needs such as transport bookings.
- Worked as part of a multidisciplinary Team.
Office Manager/PA
Sarah Cannon Research Institute-HCA Healthcare UK
93 Harley St, London W1G 6AD
05.2024 - 12.2024
- Managed projects within strict deadlines and budget constraints.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Conducted safety audits and risk analysis to maintain compliance with health and safety policy.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Developed Standard Operating Procedures (SOP) for employees.
- Assisted senior management with daily office operations, coordinating meetings and other tasks as requested.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Updated management on team's activities and progress at weekly meetings.
- Streamlined invoice processing procedures for smoother financial operations.
Office & Clinical Administrator (Oncology)
Sarah Cannon Research Institute-HCA Healthcare UK
93 Harley St, London W1G 6AD, 93 Harley Street
05.2023 - 12.2024
- Transcribing & sending of Clinical Research Doctor's letters/reports
- Completed ad-hoc tasks for Research Fellows/Doctors
- To act as main back-up for Receptionist to cover lunch breaks & periods of annual leave
- Preparing & submitting Patient Expenses claims to the Business Ops Department
- Organising hotels and transport for patients as required
- Post management for Research Fellows/Doctors
- Scanning, uploading & filing of confidential documents
Practice Assistant
The Caversham Group Practice
Kentish Town, Camden
11.2021 - 03.2023
- Submitting routine and urgent referrals
- Managing triage responses, cancellations including advice and guidance requests
- Completing personal and team tasks assigned by Doctors
- Monitoring practice emails and online consultations
- Liaising with insurers and patients to complete non-NHS work such as SARs & medical reports
- Trained and supervised junior staff handling diverse administrative needs.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Clinical Coding procedures using correct system and values to support record keeping objectives.
Education
Incomplete - Discontinued in third year - International Business Management
Anglia Ruskin University
London 09.2017 - 09.2019
A-Levels - 3 A-Levels including English, IT & Chemistry
Hendon School Sixth Form
London2012
GCSEs - 11 GCSEs ranging from A-C grades
Hendon School
London2010
Skills
- Patient relations
- Interpersonal communication
- Project scheduling
- Medical terminology
- Audio typing
- Patient queries
- MOSAIQ
- ERS
- EMIS Web
- DOCMAN
- Semble
- MEDITECH
- Soliton Radiology
- Microsoft Office Suite
- Attention to Detail
Timeline
Patient Access Co-ordinator
The London Clinic
07.2025 - Current
Office Manager/PA
Sarah Cannon Research Institute-HCA Healthcare UK
05.2024 - 12.2024
Office & Clinical Administrator (Oncology)
Sarah Cannon Research Institute-HCA Healthcare UK
05.2023 - 12.2024
Practice Assistant
The Caversham Group Practice
11.2021 - 03.2023
Incomplete - Discontinued in third year - International Business Management
Anglia Ruskin University
09.2017 - 09.2019
A-Levels - 3 A-Levels including English, IT & Chemistry
Hendon School Sixth Form
GCSEs - 11 GCSEs ranging from A-C grades
Hendon School