Jade Rowley
Giltbrook,Nottinghamshire
Summary
An experienced and highly organised Medical Secretary with over 10 years of NHS experience, having progressed from an apprentice to a trusted and reliable member of the administrative team. Throughout my career, I have developed the confidence to make decisions using my own initiative and acquired a broad range of skills including time management, problem solving skills, ability to manage and prioritise a demanding workload along with demonstrating a proactive approach to learning and self-improvement.
I am now looking for a new challenge and seeking a new opportunity to further develop my career where I can utilise my extensive NHS experience, strong communication skills and commitment to providing an efficient, accurate and compassionate service.
Overview
11
11
years of professional experience
Work history
Medical Secretary
Hama Medical Centre (PICS)
Kimberley, Nottinghamshire
2015.09 - Current
- Improved office efficiency with organised filing systems.
- Process referrals, investigations and clinical correspondence accurately and within required timescales.
- Managed medical records, ensuring accuracy and accessibility.
- Processed payments and provided invoices to patients and 3rd parties.
- Use initiative to resolve problems and improve administrative processes wherever possible.
- Processed referrals in SystmOne and eRS with speed and accuracy to minimise delays to treatment.
- Managing Subject Access Requests (SARs) in accordance with GDPR and Data Protection legislation, ensuring confidential patient information is handled securely and released appropriately.
Temporary Typist (Additional Role)
Primary Integrated Care Services Gynaecology
, Nottingham
2019.11 - 2019.12
- Produced accurate medical correspondence from audio dictation (Lexacom) using touch-typing skills.
- Assisted with reducing the departments backlog of clinical correspondence.
- Ensured all documents were proofread for accuracy, grammar and formatting before distribution.
- Recognised as a reliable and adaptable team member.
- Worked efficiently under pressure while balancing the role alongside full time responsibilities.
Education
NVQ Level 3 - Business Administration
City & Guilds of London Institute
NVQ Level 2 - Business Administration
City & Guilds of London Institute
A-Levels -
The Kimberley Sixth Form
Kimberley, Nottinghamshire 2013 - 2015
GCSEs -
Eastwood Comprehensive School
Eastwood, Nottinghamshire 2008 - 2013
Skills
Medical secretarial support - Over 10 years experience providing comprehensive administrative and secretarial support within a busy NHS GP practice
Referral Management - Experienced in processing routine, urgent and two week wait referrals accurately using NHS referral pathways and e-Referral service (eRS)
Clinical Correspondence - Skilled in preparing, proofreading and distributing clinical letters and medical correspondence with previous experience of audio dictation
Electronic Patient Records - Proficient in maintaining accurate patient records, including scanning, indexing and filing clinical correspondence into electronic patient records
Healthcare IT Systems - Competent in using SystmOne, eRS, GP Access, ICE, eHealthScope and Notis alongside Microsoft Office
Confidentiality and Data Protection - Thorough understanding of patient confidentially, GDPR and information governance requirements
Teamwork and Independence - Equally effective working independently or collaboratively providing reliable support to clinicians and colleagues
References
References available upon request.
Affiliations
- Outside of work, I enjoy taking part in charity fundraising activities and community events. Over the years, I have raised money for Edward Bright, Cancer Research UK and Alzheimer's Research.
- I also enjoy walking, traveling and socialising with family and friends.
Timeline
Temporary Typist (Additional Role)
Primary Integrated Care Services Gynaecology
2019.11 - 2019.12
Medical Secretary
Hama Medical Centre (PICS)
2015.09 - Current
NVQ Level 3 - Business Administration
City & Guilds of London Institute
NVQ Level 2 - Business Administration
City & Guilds of London Institute
A-Levels -
The Kimberley Sixth Form
2013 - 2015
GCSEs -
Eastwood Comprehensive School
2008 - 2013