Jennifer Cumming
Edinburgh,Mid Lothian
Summary
History maintaining professional reception area and multitasking between different areas to manage daily demands. Polished in communication and always ready to help others. Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling and, data entry.
Overview
26
26
years of professional experience
Work History
Support worker
Leonard Cheshire
Edinburgh, Mid Lothian
04.2008 - Current
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Planned, prepared and served meals for clients, strictly following prescribed dietary orders.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Administered medication with rigorous planning and recordkeeping.
- Built strong patient relationships through compassionate care and friendly rapport building.
Support Worker
Allied Healthcare
Edinburgh , Mid Lothian
04.2007 - 04.2008
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Administered medication with rigorous planning and recordkeeping.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Receptionist
Regis
Edinburgh , Mid Lothian
06.2004 - 04.2007
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Supported fire evacuations with clear communication and rigorous attendance checks.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Delivered front of house duties with warm and professional manner.
- Answered 50+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Oversaw office supply orders and replenished stock for staff use.
- Handled office petty cash and maintained flawless records.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
Shop Assistant
Jenners
Edinburgh , Mid Lothian
12.1999 - 06.2004
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Created attractive product displays to enhance customer engagement and boost sales.
- Improved customer retention by delivering tailored and genuine service.
- Completed comprehensive store opening and closing procedures.
- Updated product labelling and promotional pricing.
Education
Bachelor of Arts - Constructed Based Textiles
Foundation Degree in Arts - Art
A-Levels - Art, English, Biology, Gography,Music
Skills
Telephone skillsPunctualOrganised and reliableOpen and clear communicatorHealth and safety proceduresCustomer serviceOffice supply managementCustomer and client relationsPhotocopier operation
Timeline
Support worker - Leonard Cheshire
04.2008 - Current
Support Worker - Allied Healthcare
04.2007 - 04.2008
Receptionist - Regis
06.2004 - 04.2007
Shop Assistant - Jenners
12.1999 - 06.2004
Liverpool John Moores University - Bachelor of Arts, Constructed Based Textiles
Newcastle College - Foundation Degree in Arts, Art
Firrhill High School - A-Levels, Art, English, Biology, Gography,Music