Hi, I’m
Kevin Kandala
Support Worker / Night Auditor Manager
11 River Stone Crowstone Road Westcliff On Sea ,Essex
Summary
Personable and energetic night manager committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Friendly night auditor/receptionist with 6 years of experience carrying out clerical and customer service tasks. Skilled at supporting customers with simple and complex needs with professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
7
years of professional experience
5
years of post-secondary education
Work History
Khumalo's Family Bulawayo
Support Worker
2022.01 - 2023.12 (1 education.year_Label & 11 education.months_Label)
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Educated clients and families on mental health, wellness and recovery topics.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
The Capital Mirage Apartments And HotelsCape Town , Western Province
Receptionist/Night Auditor
2017.01 - 2022.12 (5 education.years_Label & 11 education.months_Label)
Job overview
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Maintained confidentiality of information regarding clients and company.
Education
Milton High SchoolZimbabwe Bulawayo
O-level from High School
2008.01 - 2011.12 (3 education.years_Label & 11 education.months_Label)
Chilton Au Pairs And Nurse AideSouth Africa
Elderly Care from Support Worker
2023.01 - 2023.11 (10 education.months_Label)
Skills
Office administration
Travel planning
Customer/Client relations
Security awareness
Time management
Customer and client relations
Documentation and reporting
Verbal and written communication
Telephone skills
Accounting processes
Front desk operations
Charge posting
Revenue monitoring
Check-in and check-out procedures
Account balancing
Credit and cash payments
Company policies and procedures
Oral and written communications
Registration processing
Hospitality service expertise
Safety and security procedures
Reservation processing
Meal planning and preparation
Flexible schedule and availability
Care plan assessment
Patient Assessments
Verbal and written communication skills
Spreadsheet development
Accomplishments
Earned "Overall Employee of the year" in 2023.
Timeline
Chilton Au Pairs And Nurse Aide
Elderly Care from Support Worker
2023.01 - 2023.11 (10 education.months_Label)
Support Worker
Khumalo's Family
2022.01 - 2023.12 (1 education.year_Label & 11 education.months_Label)
Receptionist/Night Auditor
The Capital Mirage Apartments And Hotels
2017.01 - 2022.12 (5 education.years_Label & 11 education.months_Label)
Milton High School
O-level from High School
2008.01 - 2011.12 (3 education.years_Label & 11 education.months_Label)