Jennifer Bigham
Kilmarnock,East Ayrshire
Summary
Extensive customer facing background. Experience in bartending operations with a strong focus on hygiene standards adherence and health and safety compliance. Demonstrates excellent timing and serving speed efficiency, ensuring customer satisfaction through precise cash handling accuracy. Skilled in food preparation, service, and bar cleaning and maintenance, with a thorough understanding of alcohol licensing laws. Committed to maintaining high standards in all aspects of bar management.
Overview
32
32
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Early years practitioner
East Ayrshire Council
Kilmarnock, East Ayrshire
12.2019 - Current
- Ensures cleanliness of play areas after each use, maintaining high hygiene standards at all times.
- Prepares nutritious snacks and meals to promote healthy eating habits among children.
- Follows health and safety guidelines meticulously, maintaining safe environment for children.
- Assists in planning of outdoor activities, promoting physical fitness in children.
- Observes and records child behaviour to identify developmental issues.
- Works collaboratively with colleagues whilst preparing reports on each child's development.
- Deals swiftly with challenging behaviour, ensuring minimal disruption to daily routine.
- Provides emotional support to distressed children, ensuring comforting environment.
- Encourages social development with group play and interaction.
- Fosters parent-child relationships through regular communication about progress and concerns.
Assistant Relationship Manager
Lloyds Banking Group
Glasgow, Lanarkshire
10.2001 - 12.2019
- Fostered excellent relationships with stakeholders to provide seamless experience for customers.
- Assisted clients in understanding complex banking procedures, enhancing their overall experience.
- Communicated effectively with diverse clientele, delivering personalised service based on specific needs.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Preparation of loan and securities documentation, requiring excellent attention to detail. Monitoring completion and drawdown.
Safeway
Safeway
Edinburgh, Lothian
10.2000 - 09.2001
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
Bar/Vending/Catering person
East Ayrshire Trust
Kilmarnock, East Ayrshire
04.1994 - 12.1997
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Prepared and served food and alcohol to customers, both leisure centre users and bowlers.
- Waitress at bowlers functions serving food and drink whilst providing excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
HNC in Childhood Practice - Education
Ayrshire College
Kilmarnock, East Ayrshire 08.2018 - 08.2020
Diploma of Higher Education - Leisure Management
Glasgow Caledonian University
Glasgow 09.1998 - 06.1999
Master of Arts - Social Sciences
University of Glasgow
Glasgow 10.1993 - 06.1996
Certificate of Higher Education - Certificate in Training Practice
Stow College
Glasgow, Glasgow City 08.2005 - 02.2006
Scottish Qualifications Certificate - European Computer Driving Licence
Telford College
Edinburgh 06.2005 - 10.2005
A-Levels - 8 Standard Grades and 5 Highers
Grange Academy
Kilmarnock 09.1991 - 06.1993
Skills
- Bartending operations
- Hygiene standards adherence
- Excellent timing
- Serving speed efficiency
- Cleaning duties
- Health and Safety Compliance
- Food preparation
- Food service
- Bar cleaning and maintenance
- Cash handling accuracy
Affiliations
- Karaoke
- Keep fit (Pilates, Step)
- Quiz nights
- Attending Psychic events
Certification
August 2022 Elementary Hygiene Certificate
August 2025 Paediatric First Aid at Work Certificate
References
References available upon request.
Timeline
Early years practitioner
East Ayrshire Council
12.2019 - Current
HNC in Childhood Practice - Education
Ayrshire College
08.2018 - 08.2020
Certificate of Higher Education - Certificate in Training Practice
Stow College
08.2005 - 02.2006
Scottish Qualifications Certificate - European Computer Driving Licence
Telford College
06.2005 - 10.2005
Assistant Relationship Manager
Lloyds Banking Group
10.2001 - 12.2019
Safeway
Safeway
10.2000 - 09.2001
Diploma of Higher Education - Leisure Management
Glasgow Caledonian University
09.1998 - 06.1999
Bar/Vending/Catering person
East Ayrshire Trust
04.1994 - 12.1997
Master of Arts - Social Sciences
University of Glasgow
10.1993 - 06.1996
A-Levels - 8 Standard Grades and 5 Highers
Grange Academy
09.1991 - 06.1993