Driven individual with flair for creativity and leadership. Combines strong organisational abilities with exceptional customer service skills. Knowledgeable about inventory management, visual merchandising and client satisfaction.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work history
Floristry shop manager
Chloe Robinson Designs
Altrincham, Trafford
2017.03 - Current
Received orders in person, by phone and online, processing within allocated timeframes.
Merchandised stock and controlled stock levels, minimising costs and waste.
Prepared bespoke bouquets for special occasions to meet client needs.
Coordinated with team members to deliver high-quality service under peak times.
Increased repeat business with superior customer service skills.
Improved the aesthetic appeal of weddings with customised floral decorations.
Florist
Diddibox Flowers
Sale, Trafford
2018.07 - 2025.02
Designed window displays to increase foot traffic and sales.
Organised weekly fresh flower orders from wholesalers, maintaining optimal freshness.
Created funeral arrangements with respect and sensitivity during difficult times.
Managed daily flower shop operations for seamless business flow.
Handled cash transactions, ensuring accurate financial records were kept.
Colour Technician
Nicky Clarke Hairdressers
Manchester, Manchester
2011.09 - 2015.05
Specialised in modern hairstyling trends to increase client retention.
Responded effectively to client complaints, retaining their trust and patronage.
Offered advice on hair care products to boost sales.