NAVYA KATTA
Retail Shop Manager
Summary
Dynamic professional with a strong foundation in customer service and team leadership, adept at motivating teams and enhancing retail operations. Demonstrates exceptional communication skills and a thorough understanding of health and safety regulations, ensuring compliance and efficiency. Proficient in data analysis, leveraging insights to drive sales leadership and optimise performance. Committed to continuous improvement and career advancement within the retail sector.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Retail shop manager
Burnbank Retail Ltd
Hamilton, South Lanarkshire
08.2024 - Current
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Managed day-to-day retail operations smoothly, contributing to a positive shopping atmosphere for customers.
- Trained new hires to ensure consistency in service delivery.
- Scheduled work shifts to ensure continuous store operation.
- Enhanced store reputation with exceptional customer service skills.
- Handled customer complaints for an improved shopping experience.
- Maintained safety standards, resulting in reduced accidents on premises.
- Supervised inventory management, minimising stock wastage.
- Formulated marketing and advertising strategies for continuous business growth.
- Developed team's product knowledge, resulting in increased store sales.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
Education
Master of Science - Information Technology
University of the West of Scotland
Paisley 01.2021 - 05.2022
Skills
- Customer service skills
- Good communicator
- Time-management
- Team motivation
- Team Leadership
- Staff training
- Sales Leadership
- Health and Safety regulations
- Retail operations understanding
- Data analysis
Timeline
Retail shop manager
Burnbank Retail Ltd
08.2024 - Current
Master of Science - Information Technology
University of the West of Scotland
01.2021 - 05.2022
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