Jen Spence
Summary
Dedicated professional with extensive experience in employee training and development, leadership, and team management. Demonstrates a strong passion for roles in education, childcare, and community/family support, leveraging parenting experience to understand family needs and safeguarding awareness. Skilled in time management, multitasking, recruitment, staffing, conflict resolution, and problem-solving. Committed to fostering environments that support growth and development while aiming to contribute positively to educational and community initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Senior Manager - HR, Training & Support
LBC Group
01.2017 - 05.2026
- Coordinate HR operations, chairing meetings and resolving team conflicts
- Manage full-cycle recruitment including budget allocation, job advertising, interviewing, and selection
- Oversee workforce planning and rota management
- Supervise and track training progress for 200+ employees
- Design and deliver structured training programmes
- Develop, implement, and manage complaint handling systems
- Drive team performance through coaching, mentoring, and leadership development initiatives.
Store Manager
LBC Group
01.2013 - 01.2017
- Directed day-to-day store operations, ensuring excellence in customer service, food quality, and brand compliance.
- Led and developed a team of shift managers and team members
- Managed recruitment, onboarding, and staff scheduling
- Monitored and improved store performance against KPIs
- Controlled stock ordering and inventory management
- Ensured full compliance with health & safety, food hygiene, and operational standards.
- Resolved customer queries and complaints
Education
A-Levels - Psychology, Health & Social Care & Fine Art
Queen Elizabeth Sixth Form College
NCFE Understanding Autism
Learning Curve Group
L3 Child Psychology Diploma
NSA
Skills
- Parenting experience providing real understanding of family needs and safeguarding awareness
- Passion for roles in education, childcare, and community/family support
- Employee training and development
- Leadership and team management
- Time Management and Multitasking
- Recruitment and staffing
- Conflict resolution and problem-solving
Certification
- NSA COMPLETE HR BASICS DIPLOMA
- NSA LEVEL 3 CHILD PSYCHOLOGY DIPLOMA
- FOOT SAFETY LEVEL 2
Custom
Mental Health Support Worker - Provided emotional support and promoted wellbeing and independence.
Volunteer Receptionist (Counselling Setting) - Welcomed clients, managed appointments, and handled confidential information.
Volunteer - Reception Class - Supported children’s learning and assisted in creating a safe, engaging classroom environment.
Timeline
Senior Manager - HR, Training & Support
LBC Group
01.2017 - 05.2026
Store Manager
LBC Group
01.2013 - 01.2017
A-Levels - Psychology, Health & Social Care & Fine Art
Queen Elizabeth Sixth Form College
NCFE Understanding Autism
Learning Curve Group
L3 Child Psychology Diploma
NSA