JEFIN ALUMPARAMPIL JAMES
Northampton,Northamptonshire
Summary
Dynamic and adaptable professional with a strong foundation in communication skills, public relations, and problem-solving. Demonstrates exceptional time management and flexibility, ensuring hospitable interactions and effective solutions in diverse environments. Committed to leveraging these competencies to drive success in future roles while continuously enhancing expertise in the field.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse operative
DHL Supply Chain
Northampton, Northamptonshire
2024.09 - 2025.12
Reservation manager
RAINWOOD GROUP OF HOTELS
ERNAKULAM, KERALA,INDIA
2022.11 - 2024.02
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Completed bookings and reservation amendments using hospitality property management software.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Sales executive
INTERSIGHT TOURS AND TRAVELS
ERNAKULAM, KERALA,INDIA
2018.03 - 2021.07
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Managed customer lines for minimum wait times and high satisfaction.
Education
Master of Arts - ENGLISH LITERATURE
INDIRAGANDHI NATIONAL OPEN UNIVERSITY DELHI
INDIA 2020.06 - 2022.07
International Diploma - MILLENNIAL TOURISM from Open University of Malaysia(OUM)
Open University of Malaysia(OUM)
INDIA 2018.03 -
International Diploma - Passenger Ground Service(PGS) from IATA
GUIDERS INSTITUTION
INDIABachelor of Arts - ENGLISH LITERATURE
St. Joseph's Collage(Autonomous)
Trichy, Tamil Nadu, India 2013.05 - 2016.04
Skills
- Communication skills
- Hospitable
- Public relations
- Problem-solving
- Time management
- Adaptable
- Flexible
Languages
English
Malayalam
Hindi
Tamil
Affiliations
- Travelling
- Listening to the Music
- Exploring new places and people
Personal Information
Languages
4,3,6,IELTS OVER ALL 6.5,5
Accomplishments
Attended Seminar on Malaysian Tourism at Open University of Malaysia in 2018.
Timeline
Warehouse operative
DHL Supply Chain
2024.09 - 2025.12
Reservation manager
RAINWOOD GROUP OF HOTELS
2022.11 - 2024.02
Master of Arts - ENGLISH LITERATURE
INDIRAGANDHI NATIONAL OPEN UNIVERSITY DELHI
2020.06 - 2022.07
Sales executive
INTERSIGHT TOURS AND TRAVELS
2018.03 - 2021.07
International Diploma - MILLENNIAL TOURISM from Open University of Malaysia(OUM)
Open University of Malaysia(OUM)
2018.03 -
Bachelor of Arts - ENGLISH LITERATURE
St. Joseph's Collage(Autonomous)
2013.05 - 2016.04
International Diploma - Passenger Ground Service(PGS) from IATA
GUIDERS INSTITUTION