
Versatile professional with a strong foundation in customer service, communication, and organisational skills. Proficient in software development, coding, and Microsoft Office, complemented by leadership abilities and a problem-solving aptitude. Extensive experience in warehouse operations, including order picking and packing, stock control, inventory management, loading and unloading vehicles, and quality checking. Skilled in the use of scanners and warehouse management systems (WMS), with a commitment to health and safety compliance. Adept at working in fast-paced environments while maintaining reliability, punctuality, and a consistent work ethic.
• Performed a wide range of warehouse responsibilities, including scanning items, preparing customer orders, and ensuring accurate and organised dispatch of products.
• Delivered sofas and furniture to customers’ homes, safely carrying items indoors and assembling sofa legs with professionalism and strong customer service.
• Maintained a clean, efficient, and safe working environment while providing consistent support to team members to keep operations running smoothly.
• Served as Acting Supervisor, taking full responsibility for supervising staff, managing workloads, coordinating tasks, and ensuring high standards during the supervisor’s absence.
• Loaded and unloaded trucks and vans containing sofas and various products, ensuring correct handling to minimise damage and maintain workflow efficiency.
• Managed all returns and defective products within the warehouse — personally processing, scanning, and rerouting items to their correct destinations with accuracy.
• Scanned in newly received sofas, organised stock, and placed items into their correct warehouse locations to ensure efficient inventory flow.
• Played a major role in finalising the closure of the warehouse, assisting with cleanup, sorting, labelling, disposal, and rerouting of all items to ensure a smooth shutdown.
• Demonstrated reliability and strong work ethic by working long shifts and completing overtime whenever extra support was required.