Jeffery Koomson

During my time as a Hospitality Team Member at Evolve Hospitality, I built a solid foundation for providing high-quality customer experiences while flourishing in dynamic, fast-paced workplaces. My responsibilities included welcoming and assisting attendees, professionally resolving enquiries, and collaborating with team members and managers to ensure efficient event operations. This position needed strong time management skills, adaptability, and the ability to remain calm under pressure while serving the needs of a variety of clientele. By immediately and efficiently resolving guest complaints, guaranteeing their happiness, and upholding a positive brand image, I also acquired useful problem-solving skills. While my attention to detail made sure that every duty, from setup to servicing, was carried out to the greatest standards, working cooperatively with colleagues improved my teamwork and communication skills. I can succeed in positions demanding organisational abilities, operational efficiency, or customer interaction thanks to these highly transferable qualities. My time at Evolve Hospitality has given me the adaptability, fortitude, and people skills I need to make a valuable contribution in a range of work environments

• Assisted customers with product selection for optimal satisfaction.
• Accepted card, cash and cheque payments in POS register system.
• Packed and wrapped gifts with decorative details to match customer preferences.
• Improved customer service by efficiently handling queries and complaints.
• Built lasting relationships with clients through customer service interactions.
• Tagged products quickly and accurately with price tags and stickers.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Followed company procedures and guidelines for smooth retail operations.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Operated cash registers with accuracy and processed cash and card transactions.