Jean Black
Dunfermline,Fife
Summary
A compassionate and adaptable professional with strong communication and problem-solving skills, excelling in resolving issues with patience and empathy. Demonstrates exceptional listening abilities, effective persuasion techniques, and polished telephone etiquette. Experienced in providing care and support, including assisting individuals with disabilities, showcasing a commitment to helping others. Adept at multitasking and embracing change, with a focus on delivering outstanding service in diverse environments.
Successful with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
37
37
years of professional experience
Work history
Customer service advisor
BSKYB
Dunfermline, Fife
1995.10 - 2026.02
Resolved customer enquiries and ensured satisfaction while promoting new products and services.
Care assistant
Youth training scheme
Dunfermline, Fife
1988.12 - 1990.06
- Assisted in daily living activities for enhanced patient comfort.
Skills
- Ii have good experience communicating with people and enjoy helping and resolving any issues that may arise
- I have great patience and empathy for others
- i have experience in good listening skills
- I am adaptable to change and willing to multi task
- I have outside experience in caring as have a disabled friend whom I help with her needs
- Telephone etiquette's
- Effective persuasion when relevant to individual
Affiliations
- I enjoy walking
- I like to watch documentaries
- Visiting and helping friend , I enjoy being able to help as gives me great satisfaction
Timeline
Customer service advisor
BSKYB
1995.10 - 2026.02
Care assistant
Youth training scheme
1988.12 - 1990.06