John Hearnshaw

Making and altering holiday bookings, including flights, hotels and transfers.

Speaking to travel agents on business to business calls.

Gathering information from hotels by sending e mails and using databases.

Working for Dixons Carphone/Currys, electrical retailer, in a call centre environment. I worked on their Careplan extended warranties section. Taking complaints about faulty products, then arranging repairs and sometimes replacements.

Creating and cancelling Careplans, dealing with direct debit enquiries for ongoing payments.

Carrying out data protection act checks before speaking to people Speaking to other departments to arrange repairs/deliveries.

Some customers were angry and upset about their issue, I would speak to them to obtain full information and resolve their enquiry.

I also worked for Currys Customer Services section for online sales. Taking complaints about faulty products,

Arranging returns,

Altering existing orders to customers needs,

arranging refunds, speaking to couriers about deliveries.

Working for a medium sized joinery company. Compiling estimates of cost of small projects for supplying doors and door frames to contractors in the building industry. Reading drawings, listing components required and labour times.

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Working for a company supplying furnishings to the licensed trade and nursing homes. Preparing estimates of cost of projects for customers. Including carpets, curtains, loose furniture, joinery installations such as bar counters, fixed bench seating, roller shutters.

I would read drawings and specifications.

Speak to suppliers and order materials