Jean-Baptiste Luyindula
Manchester,Greater Manchester
Summary
Experienced retail professional focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Retail Asisstant
Panic Posters Co
Manchester, Greater Manchester
07.2023 - Current
- Supported team members for improved operational efficiency.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted in stock replenishment to maintain store appearance.
- Ensured visual merchandising standards with regular display updates.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Barista/Manager
Ginger's Comfort Emporium
Manchester, Greater Manchester
06.2022 - 04.2023
- Assisted baristas with complex orders to ensure customer satisfaction.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Demonstrated advanced understanding of various types of coffee and their preparation methods when providing guidance to junior staff members.
- Handled customer complaints promptly, resulting in improved client relations over time.
- Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Ensured adherence to health and safety regulations, fostering a safe working environment.
- Communicated effectively with staff members for optimal teamwork and coordination.
Education
GCSEs -
Co-op Academy North Manchester
Manchester 09.2016 - 07.2021
Skills
- Store cleanliness maintenance
- Stock control software use
- Product labelling
- Sales persuasion
- Communication excellence
- Promotional displays creation
- Merchandise arrangement
- Visual display creativity
- Product upselling
- Cash register operation
- Stock replenishment
- Cash handling
- Merchandising awareness
Affiliations
- Musician
- Photography
- Film
- Nature Walks
- Skate Culture
- TTRPG's
Timeline
Retail Asisstant
Panic Posters Co
07.2023 - Current
Barista/Manager
Ginger's Comfort Emporium
06.2022 - 04.2023
GCSEs -
Co-op Academy North Manchester
09.2016 - 07.2021
Similar Profiles
Szandra Szabó-SzigetiSzandra Szabó-Szigeti
English teacher at Don't Panic Language SchoolEnglish teacher at Don't Panic Language School
Christian PrussChristian Pruss
Sales and Operations Manager at Posters And FramingSales and Operations Manager at Posters And Framing
David PerramDavid Perram
Distribution/Marketing and Advertising Manager at Sydney PostersDistribution/Marketing and Advertising Manager at Sydney Posters