Talented Senior Manager highly effective at facilitating communication between different areas to maximise team and business success. Accomplished professional with extensive expertise in process improvement and performance analysis. Demonstrates negotiation mastery and decision-making expertise, underpinned by a strong understanding of corporate governance and ethical conduct. Known for an engaging leadership style, effectively leading multidisciplinary teams and being committed to driving organisational success through strategic initiatives and continuous improvement.
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Overview
40
40
years of professional experience
Work history
Senior Operational Midwife
Donna Ockenden Ltd
Chichester, West Sussex
2024.08 - 2025.10
NHSE commissioned review of Maternity services in Nottingham. Project managed the clinical audit of 2500 families within the scope of the review, coordinating the multidisciplinary team evaluating patient outcomes and preparing the final Re[port and family feedback.
Delivered monthly reports for NHSE, Overview Committee and other KPI stakeholders.
Championed equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
Dealt professionally and emphatically with emotionally charged situations as reported by families, via email and telephone reporting as well as frequent face to face meetings in Nottingham.
Oversaw daily office operations to achieve high productivity levels and maintain governance procedures.
Developed a standard operating procedure manual detailing the processes involved in handling specific escalations from receipt to resolution.Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
Analysed trends in review findings for strategic planning purposes and Report publication.
Business Manager/Acting Care Group Manager
Portsmouth Hospitals University NHS Trust
Portsmouth, Hampshire
2012.09 - 2024.08
Provided leadership by example to a multidisciplinary group of professionals to meet organisational goals.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Achieved corporate objectives with meticulous strategic planning and successful business planning.
Forecasted operational needs and capacity and allocated resources to meet business demands through business planning.
Coordinated cross-departmental communication for seamless execution of projects and undertook varied duty manager on call roles.
Streamlined business operations to improve efficiency
and managed budget forecasts for financial stability.
Introduced innovative technologies into everyday practices, improving overall productivity and efficiency levels within the firm.
Optimised resource allocation through procurement initiatives, maintaining a balanced operational cost structure.
Led and managed administrative staff to maintain smooth daily operations.
Coordinated hiring, recruitment and training strategies to build successful administrative team. Conducted performance reviews to identify areas of improvement.
Head of Midwifery
Hampshire Hospitals NHS Foundation Trust
Basingstoke, Hampshire
2011.07 - 2012.09
Directed multidisciplinary team meetings for effective decision-making in complex cases.
Fostered partnerships with other healthcare providers to provide comprehensive care services.
Implemented risk management strategies, reduced incidents related to childbirth complications.
Collaborated with obstetricians to ensure seamless patient care.
Established maternity policies and procedures consistent with national guidelines ensuring high-quality patient care.
Ensured compliance with government regulations for safe practice in midwifery.
Consultant midwife
South London Healthcare NHS Trust
Orpington, Bromley
2010.11 - 2011.09
Facilitated open communication channels between medical staff and patients.
Collaborated with multidisciplinary teams to ensure optimal patient safety and satisfaction.
Incorporation of evidence-based practices resulted in quality care provision.
Conducted regular training sessions for improved midwifery practices.
Developed individualised birth plans aligned with patients' needs and preferences.
Influenced positive change through active participation in hospital committees.
Managed high-risk pregnancies, resulting in safe deliveries.
Clinical Roles in Nursing and Midwifery
NHS
Varied
1985.08 - 2010.11
Varied roles through orthopaedic and older person's medicine. Following midwifery training varied clinical roles culminating in Matron for Intrapartum Care.
Introduced new policies according to NHS guidelines ensuring compliance across all areas of operation.
Managed scheduling and rostering tasks, contributing to improved efficiency of nursing department.
Delegated tasks efficiently amongst nurses, resulting in higher level of teamwork within the department.
Enhanced quality of service for patients through effective communication and team organisation. Qualified Statutory Supervisor of Midwives.
Identified areas for improvement during ward rounds, implementing changes that benefited overall patient care.
Elected to RCM Steward, JCNC representative for Woman and Children's services and staff representative on Trust
Education
Master of Science - Nursing
Portsmouth University
Portsmouth, England
08/2002 - 09/2003
Registered Midwife - Midwifery
Portsmouth School of Midwifery
Portsmouth
09/1986 - 04/1988
Bachelor of Science and Registered General Nurse - Nursing
University of Surrey
Guildford
09/1981 - 07/1985
A-Levels - Varied
School Qualifications
Fareham, Hampshire
Skills
Process improvement knowledge
Performance metrics analysis
Negotiation mastery
Decision-Making expertise
Corporate governance understanding
Ethical conduct
Engaging leadership style of multidisciplinary team
360-degree feedback assessor
Clinical safety officer (CSO) for Health Information Systems
Affiliations
In addition to being to being a 'hands on' mother and grandmother, utilising transferable skills in management, patience and scheduling, I am a dedicated runner, using training schedules to foster mental resilience and high energy levels. I support my local park run and currently training for the Brighton Marathon in April 2026, hoping to improve my personal best last year.
References
References available upon request.
Timeline
Senior Operational Midwife
Donna Ockenden Ltd
2024.08 - 2025.10
Business Manager/Acting Care Group Manager
Portsmouth Hospitals University NHS Trust
2012.09 - 2024.08
Head of Midwifery
Hampshire Hospitals NHS Foundation Trust
2011.07 - 2012.09
Consultant midwife
South London Healthcare NHS Trust
2010.11 - 2011.09
Clinical Roles in Nursing and Midwifery
NHS
1985.08 - 2010.11
Master of Science - Nursing
Portsmouth University
08/2002 - 09/2003
Registered Midwife - Midwifery
Portsmouth School of Midwifery
09/1986 - 04/1988
Bachelor of Science and Registered General Nurse - Nursing