Jayde Lutkin

Responsible for the day-to-day management and performance of a busy charity retail store, leading a team of volunteers and paid staff to deliver excellent customer service and maximise income generation

Key Responsibilities

• Manage all aspects of store operations including stock control, pricing, merchandising, Gift Aid administration, cash handling and banking.
• Lead a team of approximately 10 volunteers and 1 Assistant Manager.
• Recruit and train new volunteers, helping to build and retain a strong volunteer team.
• Create visually appealing shop layouts and window displays to drive customer engagement and increase sales.
• Monitor and analyse sales performance and prepare daily sales reporting information.
• Order stock from the donation centre and oversee the sorting, pricing and presentation of donated goods.
• Manage store consumables and budgets, ensuring efficient day-to-day operations.
• Maintain responsibility for health and safety compliance within the store.
• Work closely with Area Management to achieve operational and financial objectives.

Key Achievements

• Consistently increased store revenue year-on-year throughout tenure.
• Successfully recruited and retained a strong volunteer workforce, increasing volunteer numbers within the store.
• Won multiple shop window display awards.