Farhan Shaik
East London,United Kingdom
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Customer service assistant
Asda
London
2024.09 - 2024.11
- Health and Safety Compliance – Attended training to maintain 100% adherence to warehouse safety protocols.
- Quality Control – Recorded and monitored product quality, addressing 15+ defective items daily to minimise inventory issues.
- Order Fulfilment – Picked, packed, dispatched over 100 high-volume orders daily, surpassing performance targets by 20%.
- Task Execution – Accurately followed instructions in fast-paced environment, achieving picking and packing rates 10% above target.
- Customer Service Efficiency – Multi-tasked during peak hours, serving 50+ customers per shift, to sustain optimal service levels.
- Inventory Replenishment – Restocked inventory three times per shift, analysing stock levels to meet customer needs effectively.
Customer service
Post Office
London
2023.06 - 2023.10
- Parcel Inventory Management – Conducted inventory checks, organising 150+ parcels daily to streamline processing and reduce delays.
- Money Transfer Services – Facilitated 20+ secure transactions daily via Western Union, Ria, maintaining 99% accuracy.
- Off-License Store Operations – Managed daily operations, ensuring compliance, driving 15% increase in customer satisfaction.
- Customer Service Proficiency – Delivered prompt service, handling 50+ customer queries per shift across Post Office services.
Marketing Executive
Samrat Constructions
Hyderabad
2013.02 - 2022.08
- Marketing Presentations – Created over 15 technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters, leading to a 25% increase in audience engagement.
- Brand Strategy Guidance – Advised clients on brand image and ethos, resulting in a 30% boost in online engagement, and enhanced brand strategy effectiveness.
- Market Expansion – Identified and targeted five new customer segments, successfully expanding outreach and increasing potential customer base by 40%.
Full Stack Developer Trainee
MJHCGC
Hyderabad
2020.01 - 2022.01
- Technology Adoption – Gained knowledge of emerging technologies, initiated technical direction, creative solutions, boosting team productivity by 20%.
- Front-End Development – Created a front-end web interface for engineers, enabling control monitoring of onboard systems that visualized surroundings and set routes for the autonomous driving system, increasing operational efficiency by 30%.
- Application Development – Developed, coded, modified, and debugged application programmer of varying complexity, achieving a 95% success rate.
- User Interface Testing – Executed thorough testing of user interfaces, identifying performance optimization opportunities, that enhanced system responsiveness by 25%.
Education
Bachelor of Science - Computer Science
University of East London
London 2023.01 -
Higher National Diploma Mathematics - Mathematics
Sultan Ul Loom Junior College
India 2020.01 - 2022.08
Certificate of Higher Education Schooling - Schooling
Spring Fields School
India 2008.02 - 2020.04
Skills
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Administrator Associate
- Page optimisation
- Front-end web development
- UI and UX
- Nodejs
- Java
- Shipping and receiving
- Email handling
- Payment Processing
- Product knowledge
- Refund and exchange processing
- POS Systems
Certification
AZ-900 Microsoft Azure Fundamentals, 89AB62-B93F5Z
Timeline
Customer service assistant
Asda
2024.09 - 2024.11
Customer service
Post Office
2023.06 - 2023.10
Bachelor of Science - Computer Science
University of East London
2023.01 -
Higher National Diploma Mathematics - Mathematics
Sultan Ul Loom Junior College
2020.01 - 2022.08
Full Stack Developer Trainee
MJHCGC
2020.01 - 2022.01
Marketing Executive
Samrat Constructions
2013.02 - 2022.08
Certificate of Higher Education Schooling - Schooling
Spring Fields School
2008.02 - 2020.04