Anna-Rose Ramsell
Sheffield,South Yorkshire
Summary
Graduating from Newcastle University with a degree in Geography and Urban Planning developed not only strong analytical and problem-solving abilities, but also the capacity to understand and engage with diverse communities. This foundation was strengthened through hands-on experience in customer service and sales roles, where clear communication, teamwork, and a people-first approach were essential to building rapport and delivering positive outcomes. A 14-week journey across Southeast Asia further enhanced interpersonal sensitivity, cultural awareness, and the confidence to connect with individuals from all walks of life—skills that translate directly into a professional setting focused on collaboration and relationship-building.
Overview
4
4
years of professional experience
Work history
Customer Service Assistant
One Stop
Worksop, Nottinghamshire
09.2024 - 01.2025
- Delivered excellent customer service by assisting with queries, operating tills, and ensuring smooth transactions in a fast-paced retail environment.
- Maintained store presentation through regular shelf stocking, merchandising, and cleanliness to create an organised and welcoming shopping space.
- Took initiative during quieter periods to complete additional tasks, support team members, and uphold high standards of service and efficiency.
Bar Staff
Kingston Park Stadium
Newcastle upon Tyne, Tyne and Wear
09.2022 - 12.2022
- Served food and drinks to Gallagher Premiership Rugby players as well as stakeholders, family and friends.
- Restocked bar efficiently during busy periods.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Checked identification to maintain legal compliance.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
Store Assistant
Aldi
Sheffield, South Yorkshire
01.2021 - 08.2021
- Delivered efficient, friendly customer service through till operation, cash handling, accurate transaction management
- Took initiative during quiet periods to restock shelves, clean work areas, organise displays, improving customer experience
- Ensured safety, teamwork by supporting colleagues, responding to hazards, maintaining smooth, secure store environment
Education
A-Levels - Geography
King Edward VII School
Sheffield 09/2019 - 07/2021
A-Levels - English Language
King Edward VII School
Sheffield 09/2019 - 07/2021
A-Levels - Spanish
King Edward VII School
Sheffield 09/2019 - 07/2021
Bachelor of Arts - Geography and Urban Planning
Newcastle University
Newcastle upon Tyne 09/2021 - 06/2024
Skills
- Adobe InDesign, GIS and SketchUp
- Data collection, analysis and presentation
- Time management
- Communication
- POS Systems
- Cash-handling
- Customer Service
Affiliations
- Travel
- Gardening and countryside walks
- Reading
- Urban Design Projects
References
References available upon request.
Timeline
Customer Service Assistant
One Stop
09.2024 - 01.2025
Bar Staff
Kingston Park Stadium
09.2022 - 12.2022
Store Assistant
Aldi
01.2021 - 08.2021
A-Levels - Geography
King Edward VII School
09/2019 - 07/2021
A-Levels - English Language
King Edward VII School
09/2019 - 07/2021
A-Levels - Spanish
King Edward VII School
09/2019 - 07/2021
Bachelor of Arts - Geography and Urban Planning
Newcastle University
09/2021 - 06/2024
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